The Muddy Puppy Holistic Pet Spa

I’ve been going to The Muddy Puppy for many years now, Jen & her staff have taken care of 3 different furry family members of mine & seriously wouldn’t take them anywhere else. The staff is warm & caring, excellent service and good pricing. I wholeheartedly recommend them

Very caring people. I've been going there for 20 years with 2 dogs. Highly recommend them.

I went to Muddy Puppy because I had a gift certificate from a raffle. I looked them up and the reviews were good, so I decided to call for an appointment. When I called I asked the woman if there was any availability for Saturday, she said, “Yes, we have a ton- 9,9:30,10...” I picked 10am.nnI dropped off my pup at 9:45am. When I asked how long it might be, she said “We’re really busy today so a while.” I explain that I had a 10am appointment, all she said was that it was their busy season and would call me as soon as he was done.nnAt 1:15, almost 4 hours later, I called to see if he would be ready soon and the woman replied “I told you I would call you when he was done. He’s in the crate and looks happy, we take them out if they need to use the bathroom.” When I mentioned my 10am appointment again, THAT’S when she mentioned that the “appointment” was not an appointment, it was a drop off time. The dogs dropped off earlier, would get groomed 1st. So my dog was sitting in a strange crate for 4 hours...waiting.nnIf that was explained on the initial phone call, I wouldn’t have taken him there. I’ve never heard of that kind of policy! She said it was for people’s convenience so they could drop off their dog. That is NOT convenient to me. Convenient is scheduling an appointment at 10am and having my dog groomed at 10am and picking him up 1-2hrs later. He’s 5lbs, there’s zero need for him to be crated for FOUR hours before being groomed.nnI finally picked him up at 2:30pm & he came running to me like he was scared. As soon as I took him out he used the bathroom (1 &2), so I know that he was never taken out. I hadn’t even left his harness or leash because I didn’t think it would take that long. He wasn’t himself for the rest of the day, he was grumpy and wanted to be left alone.nnI saw all the positive reviews, so I wanted to be sure everyone knew my negative experience. Maybe they were really busy, maybe this isn’t typical for them, maybe the lady was having a bad day, or maybe I’m a crazy dog mom, however, when you are in a service industry, you should be respectful of all your customers time and worries. Policies should be explained before you book an “appointment”. Needless to say I won’t ever bring my dog there again.

Always accommodating. They do a great job.

Owner is always there and truly cares for each pet that she works with. Been going there for for almost 20 years.