Home United States Connecticut Namco Pools

Namco Pools

326 Boston Post Rd, Orange, CT 06477, USA

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Detailed Information

Place Types Furniture store
Address 326 Boston Post Rd, Orange, CT 06477, USA
Coordinate 41.2638632,-73.0038679
Website http://www.namcopool.com/
Rating 3.8
Compound Code 7X7W+GF Orange, CT, USA

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Reviews

Chealsey Ortiz (10/13/2020)

My husband & I can not thank Joe R from the Orange, CT location enough!!! Joe provided us the best customer service we have received in a LONG time. Joe was very understanding, knowledgeable, and very helpful. Most importantly he did not become annoyed when we kept asking him a million questions (first time pool buyers). After previously having such a horrible experience at the same location (tall white guy with blonde hair), we are very happy we were greeted by Joe the moment we walked in today. Joe made sure we will have our new pool installed by May 2021. Every company should strive to hire more employees like Joe R.

William Ruggiero (10/05/2020)

We just purchased our first hot tub from Steve. He was extremely helpful and professional throughout the entire process. While most other dealers attributed delayed delivery times and lack of inventory to COVID-19 (which, I am sure is true), Steve went out of his way to locate the tub we are looking for, on a delivery schedule we are happy with. Thank you, Steve!

J C (07/22/2020)

We were given the best customer service from beginning to end when we walked into Namco Pools. We were greeted by Steve and he helped us to find the perfect pool for our yard. His patience and knowledge was impressive and thorough. Although this year has been a sell out for pools Steve did his best to expedite our order. Even after we left Namco Steve maintained contact in keeping us updated on everything and answered any questions along the way. We coudn't be more pleased with our overall experience and our new pool!!!

Sharon Iannotti (05/26/2020)

This store is absolutely horrible! The hold time for my first call was 20 minutes. My second I was put on hold for 12 minutes. The people that work here can careless about customer service. I bought a pool there 7 years ago and they never mentioned that their pools rust in this amount of time. The warranty does not cover this. We spent money on pool we thought would last us at least 15 years. All they care about is taking your money. They will be nice to you when your spending big bucks. Once you just need supplies or help they are rude and not helpful. Your just another dollar to keep them in business. Leslie's will be our new go to. They are much more knowledgeable and friendly and will do what they can to help you with any issues you have or anything you need. Sorry Namco you are the worst store I have ever had to deal with. You will never see another penny from me or my family. Now with social media you should care about how you treat your customers.

Gina Forte (05/07/2020)

Steve was amazing! So patient and helpful. I called a ton of places for quotes, and Steve by and large provided the most thorough information and follow through. He listened to my needs and concerns and was knowledgeable about the whole process. Highly recommend!!

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