Home United States Connecticut Bassett Home Furnishings

Bassett Home Furnishings

549 Boston Post Rd, Orange, CT 06477, USA

Map

Detailed Information

Place Types Furniture store
Address 549 Boston Post Rd, Orange, CT 06477, USA
Coordinate 41.2528535,-73.0194015
Website https://www.bassettfurniture.com/stores/s/orange-ct?utm_source=
Rating 3.8
Compound Code 7X3J+46 Orange, CT, USA

Photos

Reviews

Mary Anne Davis (08/10/2016)

I received exceptional service from Bassett’s repair department when my sofa cushions on one of my leather sofas were not smooth and there was a defect in the fabric. Bassett notified me of the defect and had the fabric replaced along with ordering new cushion covers for me and did not give me a hard time. They were very accommodating to work with and made it easy for me when there was an issue. I love my sofas and the high quality of Bassett and know that they stand behind their furniture and work with the customer.

Aiden 326 (11/04/2018)

Horrible experience with salesperson Mary Domingue-King! It was my first time shopping at Bassett. I requested to make changes to my order twice within a week, once to change from a sofa to a sectional, and the second to request she remove additions she suggested which were too costly. She was pushy and downright rude and disrespectful, even laughing at me while I explained the reason we wanted to make the second change. I really wanted the furniture but ended up cancelling my order due to her very poor customer service. Avoid this store!!

Jennifer Doran (09/23/2018)

Horrible experience with Bassett furniture - we had problems in the store with the salesperson giving us misinformation at several points about measurements, fabric options, etc. Then the delivery was late (no apology given), and the order (a very expensive custom couch) was wrong. Despite weeks of trying to contact customer service to address these issues, nothing has been responded to or resolved. Bassett is a nightmare and I will never shop there again. For the cost they should be ashamed of themselves for providing absolutely zero customer service and downright ignoring customer complaints. Stick with high end companies who actually get their orders correct and seem to care about their customers - restoration hardware, ethan allen, or really anywhere else.

5th Wheel (03/30/2017)

Quite expensive but definitely very good quality. Salespeople can be a bit pushy just to make a sale. Can't blame them for trying to make sales and bring in revenue. So far, we are happy with the sectional we purchased from Basset.

Porsha Williams (02/21/2017)

I was deeply offended and disappointed with the customer service. My parents were shopping for cabinet for their dining room and the sales associate (White male, approx. 50 years of age) insulted their intelligence and tried to belittle their patronage. We will not shop there ever again.

Similar place

Gonzalez Upholstery

1900 2nd St NW, Albuquerque, NM 87102, USA

35.1030745, -106.6454562

+1 505-980-5908

https://www.facebook.com/Gonzalezupholstery2014/

Clyde's Auto & Furniture

2322 2nd St NW, Albuquerque, NM 87102, USA

35.1086347, -106.6443199

+1 505-247-1176

Unknown

Dollar Tree