Once Upon A Child - Milford

This is the best store ever. Kids grow so quickly. So clothes need to be purchased often and in mass. As a teen my oldest lives getting her basics there. Many of the clothes I purchase still have tags on them. My favorite is the stuff a bag sale.

No sign to announce move on the door. But good resource for baby accessories and gently used clothing.

Safe/ tons of kids clothes and the stuff is in ex. To like new condition. I spent 1.50nYes one and a half dollars and my grandson likes it so much. I would ask them to do there fill a bag sale again and soon/ we need all the help we can get and by we I mean all of you papas and grammys....haha our kids need us at this time and this store help me get alot for my money.nThank you to the Once upon a time staff for keeping the doors open. God bless y'all

I've been a customer for almost 8 years and have been buying and selling back to them. About maybe 2-3 years back I started to notice they are barely taking any of my items in. And their inventory are in worst conditions but trying to sell it. I buy from ya and ya don't take my items back. Sometimes I over buy and my kids don't use all the clothes I buy since I'm washing every week. When they outgrow the items, I carefully look through them and bring back the onse I know are good. Already the 2 times I bring medium size bins, they only take whatever they feel like looking through and give me back the rest. When I go through my bins to see what's the problem, I see clothes folded and stacked the same way I gave it to them. They don't care, they don't see everything. They claim they don't accept certain brands and as I'm shopping for new clothes for my kids I see they selling the same brands they rejected mine. So I think they do preference on who's items they buy. The majority of my family shop here, and people from my church, so ya about to lose some customers and I will no longer recommend coming here to new parents or ask people to gift my kids with a gift card from here.

Our family has gone here for 5 years since our first child was born. For the first couple of years it was a great place - friendly staff, amazing selection, trade in process was always very strict but I felt it was very fair and when they didn’t accept my items they always politely gave an explanation why.nnThis all changed about three years ago. There was a huge staff turnover. They stopped accepting items and never gave explanation. I thought ok their standards are getting higher which is a good thing. But no. Everything in the store was all of a sudden worn, stained, old. The whole inventory got so much worse. I couldn’t figure it out.nnI finally witnessed what’s actually happening - the ladies who work there accept items from their friends/family and turn away everyone else. I had come in with two bins of labeled, washed, neatly folded clothing. I was behind a lady who had one small bin of all boy clothes. We started talking while staff was going through our bins. I told her I wish I had boys bc she had some great boy cloths and she told me most of the items were new. They looked new.nnAs the staff is going through our bins an elderly couple comes in with garbage begs of cloths. They both smelled like chronic smokers. They say hello to the staff and it’s obvious they know one of the girls. All of a sudden the staff member throws everything back in my bin and returns it to me saying the cloths smell musty like storage. Same with the lady I was talking to - she throws all of her cloths back and shoved the bins back at us. She then takes the elderly couples bag and accepts every one of their items. Every. One. There was a toy that had food stain on it and the elderly lady takes her sleeve to wipe it. And the staff member just accepts it.nnMy jaw dropped. I couldn’t believe what I was seeing. I turned to the staff member saying wait so you’re saying all of our cloths are unacceptable but EVERY ONE of the couples items is in good condition? She just rolled her eyes.nnI have gone back there a couple of times to look through cloths and they inventory is still pretty shabby. I don’t know what the other stores look like but the Milford store is in serious need of quality control and good management.