Franks High Fidelity

I've purchased 2 remote car starters from Frank's Hi Fidelity after reading good reviews about them on line. I called in to check on my car and they were very pleasant on the phone, they contacted me when it was ready. When I picked up our car , Frank and Jed were there to go over the car, there were issues that were unexpected and they took care of them without any hassle or extra charge. They went above and beyond! They were so nice in explaining everything and they treated me like a good friend, not just another customer. They also sell car audio, back up cameras, and dash cams . I highly recommend them!

I rarely write reviews, but I Must in this case .I went to Frank’s to have Remote car starter placed in my automobile. Frank’s business is run extremely professional. I am very satisfied with the job that they did.nWhen I went to pick my car up everything was explained to me to my satisfaction about my new remote start. I was also having difficulty with my car phone the owner explain to me what was wrong he fixed it great job. Also no charge for the phone fix. Thank you Franks.

I cannot explain enough how personable, professional and courteous Frank & Jesse are at Franks Hi-Fidelity! Their customer service is above any other I have seen, their attention to detail and knowledge of products and services also are way above others! The will go the extra mile for their customers, new or previous, and I’ve even known them to inconvenience their own private schedules to just accommodate even the most unreasonable customer. Anyone giving them anything less than a 5 star review needs some serious introspection! They have a customer for life with me and my wife!!! Thanks gents, it’s a pleasure to have you as our place to go and I appreciate all of your efforts on my behalf as well!!!

For starters, no mask when dealing with customers during a pandemic. Not a one time problem. It’s occurred every time I’ve been there.nnSo, I had an install performed at this shop. Their install caused my battery to repeatedly drain. I came in and asked for assistance on 3 separate occasions because anytime I went anywhere, I had to jumpstart the car.nnAfter blaming it on the product and not the installation, I called the product manufacturer and they shipped a replacement. The product was replaced but did not resolve the issue. After telling me to go to another shop for service over a request for a refund, they stated that they moved some wires and that it shouldn’t be a problem.nnThe installation has NOT been a problem since they corrected THEIR mistake. I returned today after being told I’d get free service because of the mix up and they asked me to go to another shop again because I left a poor review on google.nnRatings systems exist because shops who do not maintain professionalism can be held accountable in the eyes of the public.nnIn a scenario where you are beholden to a service provider in order to get a car started because of a shoddy installation, there will be understandable frustration. Snapping at a customer because you own the shop and can is poor service.nnAsking a customer to find a different shop because they called out YOUR shoddy work is disgusting. Apologizing for that, promising a free service and then pulling that back because you were held accountable in public for losing your temper, is reprehensible.

Best shop for all your automotive needs! Excellent customer service and pricing. Frank and Jesse are always willing to help and it's clear that they care about you and your car. You can expect expert, professional service.