New Hartford Self Storage & U-Haul Dealer

Myself and my children rented 2 storage spaces. We bought a new house and moved all our property out and the kids kept their storage, which we had for quite sometime.nMy daughter, who is 20, got some items from her unit and had an empty box that she set by the dumpsters, the box was about the size of a shoebox. She had no idea that you couldn’t do that.nThe company sent me an email advising that it is not allowed and there are signs stating that. Since it was our first time, there would be no charge and it was a warning not to do it again, she didn’t.nI went back to look for the sign, the sign is there advising not to put things by the dumpsters, however the headline in big letters says:nMOVING OUT?n..........nSince she was NOT moving out, she didn’t read the sign.nnWe built a shed and moved the belongings out, I was suppose to receive my deposit back of $50, when after a month I never heard from them or received a check, I called to make sure they had my new address. They did have the correct one, but they said we would not receive our deposit back since my daughter left a small empty box by the dumpsters. I explained that the email said it was a warning and we would not be charged that time but if it happened again, we would be charged a fee.nnNot only all that, but my daughter went back and removed the box. They had to do NOTHING for $50.nI will continue to post this review on all sites I can find and then I will file a complaint with the BBB and UHaul.nnDO NOT USE THIS FACILITY, you will regret it. Customer service is awful too.

A decent storage provider to fit your needs. I have been using New Hartford Self Storage for about one year so far, no incidence, great manager, Gina, who is super helpful and accommodating with good manners! The storage warehouse is dry and clean and secure. patrons are very respectful to each other minding his/her own business. If you need a storage space, this is the place!

The only complain I have is with the business hours...they close earlier then most places. But I suppose that’s why they call it “self storage”. Other then that they have decent prices, friendly customer service and a clean facility!

Very nice storage facility, convenient, clean, easy enough access, great availability, temp controlled. What more did I need? (9/29/2019).

I've been using this facility for a few years now. It's clean, dry, all inside an old warehouse type building. There's individual storage units of various sizes, all with easy, roll-up doors. There's a loading dock in back, as well as a drive up ramp, to make access simple for any size vehicle. Access is controlled, to the building, by electronic locks. The one thing I have been unhappy with, was no 24 hour access. Sometimes I can't get there before they close, so that's kind of frustrating. I've considered moving to a different storage company, recently, because of this. I don't live close by, so this makes it somewhat inconvenient for me to get in, when I need to, and can. That's really the only complaint, I have.