Music & Arts

We are new to the area and we’re pleased to have found this music store just around the corner. The customer service by telephone and in person was excellent; I spoke to a Chris and a Ruben, both of whom were gracious and helpful.nnI had my 40-year-old folk guitar re-strung and re-conditioned for $25! To boot, Ruben was kind enough to tune my guitar on my way out of the store.nnIt’s rare to find a Music store these days. It’s even more rare to find a store whose staff provide such professional customer service. Will definitely bring our other two guitars in for servicing.

The seller was nice and did a generous discount for us. Guitar prices are good compared to online sources.

Go to the one in East Hartford much better . They only want to help when you make major purchases.

Very poor service. I had gone few days ago to order a rental violin size 1/16 according to my son teacher recommendations, and a violin for my wife. This week I received a call letting me know that the violins were ready for pick up.nFirst thing I was told when I arrived was that the violin 1/16 was not there, after I told the associate I have received a phone call, he went to check again and sure enough he found it.nHe mentioned that the violin ha a tag outside saying it was 1/32, but that it was a size 1/16 because it has been measured.nHe proceeded to fill up a rental contact that I signed, however I suspected the violin was indeed a 1/32, I then open the violin box and inside the violin there was a mark for 1/32 size.nI mentioned to the associate that I thought the violin was a 1/32 not a 1/16. He was visible frustrated and said that his manager had I don’t remember what degrees in music and that he had measured the violin ant it was a 1/32, he then told me that I could check online the dimensions for a 1/16 violin, which I did, and sure enough the violin was a 1/32 according to the measurements they have online. I told the associate that I preferred to wait, he replied that the contract was already done, I said that I did not care, because I wanted the right size violin. All along this discussion the associate attitude was extremely rude.nI would not recommend this store, however unfortunately there aren’t too many options available.

JUST HIT BACKSPACE ON YOUR BROWSER AND PICK ANOTHER COMPANY. YOU’RE WELCOME.nnCalled your West Hartford CT store early today, after calling around to several other of your stores, to see if the had a certain string for my cello and if they could fix the one string today. Was told yes on both. My husband drove 25 min there to find out they did not have the string. Drove to the nearest store that had this string (which was an additional 15 min out from my house) and they had no one to help with the cello. My husband ended up purchasing the string. Had I talked to him I would have told him not to make the purchase. Now every place is closed so tomorrow I have to go to another store to get this string put on. We needed the cello for tomorrow so you guys were literally no help. I will be returning the string and doing my business elsewhere. I should have listened to the other bad reviews. First time customer turned into last time customer.