Panera Bread

Usually really great service. I was going to give them 5 stars because of how they handled my incorrect order. They fixed it right away and the manager was so nice about it!nI called to tell them about missing ingredients and when I called I did not give my name but they said they would remake the item for me. When I went back into the store, since they didn't have my name, I knew I would have to speak to someone. There was no one in line. I walked up to the cash registers like I was going to place an order but there was no one there. I did not want to interrupt the people making food as they were obviously very busy.nThere was a boy standing slightly around a corner but in full view of anyone who would be in the line. He looked at me multiple times and instead of walking over to help or (if maybe that wasn't his responsibility at the moment) getting someone to come help me, or even just saying hello I'll be with you in a minute, he continued to have a conversation with someone out of my view.nAfter he glanced over for the 3rd time and still did not come to help me I walked over to the counter where people were packing up orders and unfortunately had to interrupt a very nice woman who was in the middle of something for her to get the man I spoke to on the phone and get my food.nAs someone who has worked in customer service for years this is extremely unprofessional and just rude. If I had been there to place an order on the spot I would have walked out and not ordered anything.nnEdit: lowered to 2 stars because I went again for curbside with my mother. I waited well past the time it was supposed to be done and ended up having to go inside where my food was sitting on a cart, finished, just not brought to me. I waited in line behind a couple placing an order. When the couple was done and I walked up to the cashier she did not greet me at all. She literally stared off into space or was looking at something on the wall behind me and I had to say hello to her for her to look at me even though I had been in line and walked up directly in front of her. What is going on at this place???nnI've been coming here for YEARS consistently but I think I'll start driving somewhere else. Please retrain your cashiers!

Food is fine, service fine, the actual experience is awful. The self serve machines and credit card machines are always wonky. A cup of coffee is a 10 minute struggle. It’s just too painful to order here. Takes forever, and no one mentions that your order comes in two parts and you walk out with half. No experience design went into this process. Never again

I love that place. It's always clean and the staff is very kind and helpful. The sandwiches r great.

I've ordered from here a couple of times but my soup gets forgotten at the store every time I won't be ordering from here again.

Went to this location but awful staff and service.nWe ordered food and after 20 min they told us that it is closing time and half of our order was not available. I understand I should have checked the timing but with kids it slipped my mind . They should have told us while taking the order.