Cold Stone Creamery

This place Is literally day and night. In the daytime the customer service is Great and the ice cream is great. But come night time it’s literally 60% less of a portion then you get on the same exact thing in the same size their creature creations they just throw the chocolate topper in the cup on the side of the ice cream so what we need to pick our fingers in our ice cream and stick it on top to hand it to our kids? I’m sick of the massive difference Depending upon what time of day you visit the store.

Girlfriend has a chocolate allergy. Called in to ask about what was in the ice cream cupcakes, and the 'manager' failed to mention that two of the six CUPCAKES WERE CHOCOLATE and ALL had a chocolate outside ring instead of a cup.nCalled them today to explain the situation, and asked for a refund, and both managers didn't know what to do and they had to call their owner to get an answer. About 10 minutes later I got a call back saying they could give me a $5 gift card for my $15 purchase, and couldn't let me talk to the owner or email him or anything.nManagers were helpful, but the owner clearly does not know how to respond to a customer who is unsatisfied. Your staff messed up, and the customer has to pay the brunt of it. No thanks. Won't spend my money here again, will go to Sweet Peaks or somewhere else.

I have always enjoyed cold stone ice cream! The ice cream is so rich and thick. I love how smooth the ice cream is as well. They have amazing flavors, but I always enjoy something either rich in chocolate or peanut butter-even both! They are so good about keeping the ice cream shop clean. I have never had a bad experience with the staff either. They have always been friendly and polite!

My boyfriend love going here on date nights! Super yummy ice cream and I love that you can customize it. The staff is always super friendly and sweet too!

Honestly the best ice cream. Honestly not the best staff.