T-Mobile

Great quality service Jazlyn Garcia was very helpful and informative I would definitely recommend her to all my friends and family all my new updates will be done here!!

Tamark on silas deane location went above and beyond for me even though inwas not able to.purchase anything today, he helped me tremendously and was so nice! Thank you tamark more people should be like this associate

Although I added some kind reviews about them before, I can no longer say the same things anymore. Our bill keeps getting higher and higher, and there is no help. The payment plan is so confusing, and now that Sprint and T-Mobile have merged, I received another increased bill. Before this, my husband went to this store at least ten times to resolve the matter, but it's getting ridiculous at this point. Now we're just waiting for our contract to end. Disappointed!!

I am sorely disappointed in this store. My partner called 2 days ago to ask if I could come in to update my phone. They said yes so I made the online appt. and went in the same day. I was told that I couldn't do it without him present because I'm not an authorized user. Okay, fine. So I went on to ask how he could authorize me and they were extremely unhelpful. First of all, they gave me wrong advice. My partner was on the phone with me trying to figure out how to add me and they weren't helping us at all. They were lethargic and rude about the whole thing. I left and was finally able to get added (which was not the way they told me). Then I made another appt online today (which is the only way they make appts right now) and I drove in heavy rain and wind from Simsbury to the store. They wouldn't even let me in and I was standing there in the rain trying to talk to them. They told me that they were now only letting people make upgrade appts if their phone is broken. I said that wasn't the case two days ago and they said it just changed today. I told them the website said nothing about this and they said they knew. SO PLEASE TELL ME HOW THEY COULDN'T TAKE 5 SECONDS OUT OF THEIR DAY TO CALL ME AND TELL ME ABOUT THEIR NEW POLICY WHEN THEY SAW I BOOKED THE APPOINTMENT. I work in healthcare and I am expected to go into work and risky my health and the health of my family and I am expected to do my job. They couldn't be bothered to take just 5 seconds out of their day to call me and ask if my phone was broken because their policy changed. There was no remorse for the fact that I came from so far away. There was no remorse at all. I am not giving Sprint any more of my money and I am looking into AT&T to buy out my plan. I had AT&T before this and they had amazing customer service but were more expensive. Well, I'd rather pay more money for a tomato that I can eat then pay less for a rotten tomato. I called customer service but they only tried to sell me a phone. Unbelievable. I'm actually stunned at the lack of common courtesy in this store. During these difficult times, I am expected to help others and do my job at the hospital I work at while they can't even have the decency to make a 5 second phone call, text, or email.

The manager of the store, Christian, and another employee Keon helped us in every way they could. Great customer service! Would definitely recommend.