Ashley HomeStore

Horrible customer service and poorly made furniture ud83dude15 I have put off writing reviews for almost a year because my service when buying was so excellent. But I have come to learn that the customer service is only good when they can make a buck. I furnished my new home with Ashley’s and every piece I purchased that day is flawed. I was going to let the flaws go but my main couch is completely broken and when I reached out it took three months to get a hold of someone then a month to “fix” it and with in a month it broke again . Now I have tried for 9 months to get a hold of someone and no one returns my calls emails or chats on the website . I just want a replacement or even a store credit at this point. Very very disappointed. We sent so many friend to the store after our shopping experience and now I feel I did a disservice by recommending them.

If I could leave negative stars I would. I will never ever be going back to an Ashley Furniture. While their furniture may look great, their customer service is beyond awful. We ordered our couch at the end of May, and while I completely understand we are in a pandemic so shipping times are longer, the company continuously lied to us over and over about when we would be receiving our couch (that we still have not received). At first on the day of the order, they said it would take 4-6 weeks, which was perfect because we were moving and didn’t have a couch for our empty place. Our salesman conveniently “forgot” to mention that it would be 4 weeks from the date it got to the warehouse, which was expected to be in 9 weeks!! After having talked to them on the phone pretty much once a week since then, I have received no help. They were so sure it would be at the warehouse August 28th and they promised to have it on the truck and at our place within days. After waiting so long, we called today (9/1) to check on the status because we hadn’t received any more information about delivery, and they now say it won’t be at the warehouse until 10/1!!! If they were upfront with us about the time it would take and didn’t lie and mess with us, I wouldn’t have an issue, but this process has been so incredibly stressful and awful. Please just go to a better furniture store. We have just ordered pretty much the same couch from Raymour and itll be here in 3 weeks, not 5 months.

I didnt buy anything from there was with family who did, I found the experience myself odd and deceiving and not to their word and up the price when stated 0% interest for 6years

Ordered Patio Set & Couch in June. Said we would receive in August.nnAugust comes. Said we'd receive today. We canceled the couch. Bought elsewhere, received on time. Now that delivery date comes - the patio set is scheduled to be delivered in November - just in time for winter.nnWe could have re-ordered our furniture from Wayfair ( NOTE: The same exact model & style ) & received it 2 weeks ago - but their sales rep Sami lies to us, give us the runaround & feed us misinformation for their commission.nnDisgsting. Never doing busines with these people again.nnStick to Wayfair or Bassett. They treat you right, respect you - AND they stick to their commitments. Don't waste your time here.

We ordered a couch and matching love seat on July 5th, it's now 9/8 and still nothing. I also bought a $130 pillow and was told AFTER I paid for it that it wasn't in stock. I called 3 weeks later asking for an update on my pillow and they told me they had it at the store to be picked up. I drove 35-40 mins to get there only for them to tell me they didn't have it but would call the warehouse and call me back with an update, I never received a call. I called a week later and they had it waiting at the front desk..again I never received a call telling me it was finally ready. I called back today (9/8) at 10:25am...it took me 25 mins to get someone on the phone and when someone finally answered (10:50 am) they told me to call back at 11am (in 10 mins) bc they couldn't help me until they were open. We love the couch we selected and got a great deal on it, but honestly if I knew their service would be so bad I would have gone somewhere else. Now we are past the time to cancel our order, and who knows how much longer we have to wait bc they never give you any updates for anything. I understand we are in the middle of a pandemic but that is not an excuse for the lack of communication and customer service that I received. This has just been an extremely frustrating experience with Ashley Furniture.