Express Kitchens, Newington CT

Purchased nine cabinets, received nine but two were the wrong ones. Warehouse manager made decision to substitute without consulting me. Spoke with several CS reps until finally I was told that it would be another two weeks to get the right ones. Offer me two options 1. keep the wrong ones for free...THEY DON'T MATCH...2. Wait for the right ones and their contractor will install for free. The offered I should have received was to be refunded half my money back for the inconvenience of their mistake as I have to wait two more weeks, after waiting three weeks from the start, for my kitchen to be finished. Beyond upset.....

TERRIBLE. Three of our cabinets are not shutting correctly and have only been here under two years. Wide open gaps on what's supposed to be a self closing cabinet.The quality is so bad. I wish someone would get back to me but no one does and we've left messages!!!

This was the worst experience I ever had. Things were delivered wrong sizes, damaged and furniture based molding NEVER came! I needed 1 piece of crown because not enough was delivered and went to pick it up only to find out it was wrong! Cabinets took well over a month - forget about next day. Quality is poor. I'm still waiting for the install people to show up and repair an oven cabinet. This project started July 5th. I would NEVER recommend this company to my clients (I'm a realtor).

Express kitchens should not be growing, growing, growing. They are a terrible business with even worse customer service. Please stay far away. March 11th, 2020 I ordered counter tops. I received confirmation that it would arrive on the 30th. Then there was a message stating they would be closed due to corona for 2 weeks and they will update. I was never updated that they reopened. I happened to call and they were open. I asked for an update. They had nothing to say but that they would reorder. But why would you need to reorder? My money came out of my account since march 11th. I tried to be understanding so I told the women order it. It should have arrived on Monday April 20th. On the 17th I called and told them I can not pick up until Wednesday the 22nd they said that it is fine it will be there waiting. My contractor removed my counter tops. On Wednesday I called to be sure everything was set while picking up a truck. I was told my counter tops were damaged. I believe that is a lie because it should have arrived Monday, why not call from Monday and let me know? The lady stated she was going to put in an order right now. I said ok. But called back the 2 days to see if they could give me a discount or offer me a counter top temporarily I was told I believe it was Karen head of customer service she had to look into and call me back on the next business day since it was 1:45 and the close 2p. I said ok. She never called me next business day. I went to the office in person and requested a refund. Dan said he wanted to look into it for me to see what he could do. He comes back and says I see that they sent us the wrong color counter top? I said that’s funny because I was told it was damaged? If it was the wrong color show it to me maybe I would take it because I have no counter tops. They are lying. The only thing they offered was that if I choose another color I could get it faster. They never offered any percentage off for this gross inconvenience. How can someone tell you they do not have any counter tops in their home and you don’t offer any solution besides waiting. They didn’t even offer a temporary counter top which I heard was possible. He tried to say it was all because of corona but my order had been placed before Corona closing. Even if Corona was the issue I was never contacted by them after they text they would be closed. Dan told me I have to wait another business day just to get my money back and I still had to call because the whole day was passing and Dan did not call. They have zero customer service. They are expensive and are a fraud. I am glad this happened because I got a way better deal with another company and better service.

Had a great experience with Jody. She was extremely knowledgeable about the products and my needs. She was extremely helpful and a great multitasker.