U-Haul Moving & Storage of Helena

Terrible customer service. I drove two days from Oregon to Montana to pick up stuff in storage. Before I left I special ordered a trailer hitch to be delivered to the U-haul store so I could take my stuff back. The company rescheduled with me for two days later because they didn't have the hitch in and then when I came in for my 11am scheduled appointment they said the hitch installer wouldn't be there till 1:00pm and they couln't find the hitch I ordered. Then when the installer arrived they had ordered my the WRONG HITCH. So after driving to Montanan and spending 4 days there I never got the hitch and never was able to hual my stuff back. They offered me a truck at a much more expensive price that I would need two people to drive since I was already there in my vehicle. U-haul has lost me as a customer. All they had to do is offer the truck at the same price as the trailer I was going to rent. The refused. I was calm, patient and polite during the whole affair. Terrible customer service.

Went here for propane refill. Service button at the pump. Great idea! Prompt service. Good price. Recommend.

Needed to pick up some moving supplies. Checked the web for their hours and it said they were open until 8pm on Fridays. Called the number to verify the hours and was told the same. Got to the store at a little before 6 and it was locked up with nobody there. Frustrating to say the least. After reading other reviews I guess I shouldn’t be surprised.

im still sitting here waiting for propane. 35 minuets and i havent even been able to even talk to an associate. the one dude i did happen to approach shrugged me off n walked away. seriously terrible and a waste of my time. i understand its important to have patients but im seriously over this whole gig. ill never be back.

The opposite of explicit information. Worst customer service from slow employees with lack of people skills