S.K. Lavery Appliance - Glastonbury

Ordered an entire kitchens worth of appliances with SK Lavery approximately 9 months ago. While I took delivery of the stove, hood and dish washer right away I did not take delivery of the refrigerator and was told they would hold it for us till our house was done being built in October. October rolled around and they had sold the refrigerator and could not get a new one because of the pandemic.nnThey were nice enough to supply a small loaner for 2 months until I went into the store and asked for an eta on our fridge. I was told they had no idea just like the countless times I called. I then suggested that we could possibly switch it out for something else. The sales associate suggested a more expensive fridge and kindly matched our original price. He promised it would be delivered in a week. My wife set time aside to be home for the delivery and they called her at the time it was supposed to be delivered and they said it was just not on the truck and they would be out the next day.nnShe then took time out of the next day to be home for the delivery and they delivered the fridge and hooked it up. 40 minutes after the delivery men left the fridge stopped working. After having to run through the SK Lavery phone system and listen to their obnoxious hold music for 30 minutes I was told it would be a week before a repair person could come out and look at the fridge. I told them I was going to loose all the food inside and what was I supposed to do until they came out. They were able to work some things around to get someone out the next day.nnWhen the repairman came out he said the circuit breaker was bad and we needed to get an electrician out to change it. He then took a residential extension cord and plugged the fridge into another outlet. This knocked out all of the power to the house after he left. After I tried to get the power back on and failed my wife called SK Lavery to have the repairman come back out and fix what he broke. Rather than take responsibility for what he did he blamed my wife, yelled and berated her on the phone and was rude to me when I tried to get him to come out and fix the issue. After a 1/2 hour argument on the phone he finally came out and figured out how to get the power back on.nnI called my own electrician to come out and fix the breaker that night and now the fridge works. I call the SK Lavery manager to complain about this entire saga and never received a simple apology. I would never recommend working with this company for anything unless you are looking for a nightmare and a headache.

Great selection, service and advice. They price match and offer free delivery so E.N.D. up cheaper than the big box stores

The refrigerator we bought less than a year ago wouldn’t come back on after the power was restored. It took a TON of calls to find a repairmen on Saturday. We found that the refrigerator was plugged into a surge protector. And it was the surge protector that blew.nThen the store told me that I must have provided the surge protector. I did not. The manager said it would have been on the receipt then said the installers aren’t allowed to do that. So why exactly would the installer write that on the receipt?

We had the best experience with Eric here in Glastonbury! He took exceptional care of us, their appliances were competitively priced and customer service was the best we have ever received. They made shopping for a new stove, cook top and microwave so simple and not stressful. Eric’s attention to detail went way beyond what we have ever gotten at Lowe’s Hone Depot or Best Buy. We will never buy appliances anywhere else again. This was such a pleasant experience.

I have turned to S.K. Lavery for all of my appliance needs personally, for rentals, and have recommended to friends and have never been disappointed! Eric Sharp goes above and beyond in service and genuinely cares about his customers!