Home United States Connecticut U-Haul Moving & Storage of New Britain

U-Haul Moving & Storage of New Britain

900 W Main St, New Britain, CT 06052, USA

Map

Detailed Information

Place Types Moving company
Address 900 W Main St, New Britain, CT 06052, USA
Coordinate 41.6673641,-72.8129092
Website https://www.uhaul.com/Locations/Truck-Rentals-near-New-Britain-
Rating 3.2
Compound Code M58P+WR New Britain, CT, USA

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 9:00 AM – 3:00 PM

Photos

Reviews

Chris Thelin (09/24/2019)

We came to rent a 10 foot moving truck for 3 hours. We did not have a reservation, but they had plenty in stock, so there was no problem there. They were friendly. But the one star rating comes from the competency. The people at the desk were joking with other customers in line to the point of neglecting the ones standing in front of them for minutes at a time. It took us 20 minutes to make the reservation once we were actually at the register. When we went out to our truck, we realized that the keys didn't match the assigned truck on our paperwork, so we had to go back and spend another 20 minutes sorting it out. We have been in other U-Hauls where the same service was accomplished in a third of the time. Nice people, but something about the way this place is running is very inefficient.

Alia Walwyn-James (09/29/2019)

Went to the New Britain location for the first time to rent a 10' truck. When my boyfriend and I arrived at our reservation time, there were two young women working and trying to resolve a customer issue but were having trouble finding the customer's reservation. They were very disorganized and were taking a long time with no sense of urgency.nnWhen we were finally asked if we had a reservation in which we said yes, we were told that their computer system is having problems so they can't look up the reservation. They recommend we go on their website and self check in. We had no trouble trying to do so, but couldn't find on the site where to self check in. When we asked the front desk staff how do it, the first time we asked we were completely ignored because the girls working were too busy talking to each other. Then when we asked a second time , they stated that they don't know and said I should ask a random customer in the store because he just did it. At that point, my boyfriend had to change his tone and asked them to just look it up in the system, which supposedly they weren't able to do before but now figured out a way to do it.nnHorrible customer service. The only plus was that the U-Haul we got was clean. We decided to return the vehicle using their self service so we wouldn't have to deal with them again.

Royce Defosses (03/10/2020)

Can't trust workers They lie To you

RON JEDZINIAK (08/11/2018)

I HAD A HITCH INSTALLED ON MY XTERRA, I RECEIVED GREAT SERVICE A FAIR PRICE AND WAS DONE IN A TIMELY FASHION! I SPOKE WITH MARSHALL WHO WAS VERY HELPFUL.

Semperfiab (08/16/2018)

Charlie was the only person who was knowledgeable and informative about fees that can be incurred in the small print. The other two employees were short with words and i felt like they found it funny that people get charged hidden fees. Moving is stressful enough. We shouldnt have to deal with mindless thoughtless people who try to make people even more stressed. Id rather pay extra milage fees than to have to deal with these moving and storage professionals again!

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