Verizon Authorized Retailer – Cellular Sales

Demetrius was great! Very helpful and had great customer service. Was having trouble with my phone for days and got no help.. Went in and met with him today and he fixed everything and got all my contacts, pictures, apps, etc back within minutes of setting up the new phone. Thanks Demetrius you’re the bomb.com ud83dude0eud83dude0e

The Oxford and Shelton store staff are great. Have been to others. Friendly and notice you if you are waiting and don't leave you standing there. That's good customer service.

Lousy customer service. My husband and I went to the store to each buy new phones. The representative met us at the door and mentioned due to COVID, we had to wait ten minutes since the store was at capacity. He said we were next and asked us which car was ours so he could let us know when it was our turn. No problem! We went to the car and waited over 20 minutes. No problem. While one man left, we were hoping to be waved in. Another gentleman walked inside at this time. He was not sent to wait outside. I popped in to ask about our turn and the same man who initially greeted us apologized and the lies started flowing. Quite a few! At first, he said this man was on the waiting list ahead of us. You could tell it was a lie as he was doing a lot of back pedaling. He forgot we were in our car right in front of the store right where he told us to wait. Let's pretend he was honest. If it WERE true that the man was on the list ahead of us, wouldn't you expect that within that 25 minute window while we waited and he remembered (OR when the other man arrived for his appointment) he'd pop out to let us know? After all, we were right there in front of the store and it was easy to see traffic in and out. He danced around in circles making a number of excuses before I said we'd buy or phones elsewhere. Very disappointing. Lesson to the public: make an appointment at a DIFFERENT store when you need assistance.

Akeem was great to work with at the shelton center. He was thorough and went through all our options and gave some great suggestions. We did not feel pressured or misinformed at anytime. Thanks!

It was awesome ask for eric he's the man and is really helpful! I will only be using him from now on!