Kohl's

I went there for Amazon returns. The staffs are very nice.

I never believed in discounts until I came to this store. How do they survive? Love the selections, love the friendly staff, and of course saving money on quality goods.

Considering our new normal due to covid, thisnmay not seem that important. However, I visited kohl’s the evening of 11/20 to return an Amazon package.nnI have to say the staff I encountered were less than pleasant. I asked a young lady for a price check on Lorac makeup products and clearly I was bothering her by asking. Passed a couple of other associates, not one asked if I needed help with anything. It’s like they pretend not to see you.nnThe front of store manager yelling out “that they were closing on time tonight no matter what”. Also yelling to the staff something about meeting their quotas.nnCustomer Service is definitely lacking at this location.nnI headed over to Old Navy and encountered a much more pleasant shopping experience.

I went to do an Amazon return. It was super easy. Plus you get a 25%off coupon for Kohl's. The store had some good sales, hand sanitizer readily available. Sales associates were wearing mask and I saw cleaning being done.

*Kohl's won't let me publish this on their site so doing it here!!!nWhatever you do- don't take the elevator!!!nI visited the Port Chester NY store yesterday with my infant who was in a stroller. This store has their children's sections and returns desk in the basement, so I had to take an elevator down. When the elevator got to the basement it took WAY too long for the doors to open, I started to panic- the elevator is so old, dark, and scary! I feared my baby and I were locked inside. After waiting forever to make my return, I had to go back upstairs, again had to take that awful elevator because I had the stroller. I went over to the elevator and was joined by another woman with a baby in a stroller. The elevator was obviously not working, the door was not opening and the light to the button kept turning off. I was trying to figure out how to get my baby, the stroller, and the stuff I was buying up the stairs with no help. A nice employee offered to let us go on the freight elevator, which was incredibly scary to say the least. My baby was crying hysterically, as was the other baby. It was awful. Just awful. I was sweating and upset and so was the other mother. And so were both the babies!! I do not understand why the children's sections are downstairs like this. A lot of people who go to those sections have babies and need to take the elevator. An elevator which is never properly maintained. Every time I go there I feel like I'm risking my life going inside that scary, dark elevator. I never want to go back to this store. I can't. I won't take anymore chances like this. I almost got stuck going down and then had to crowd around garbage and boxes in a freight elevator while my poor baby screamed. And I want to know... If the elevator was known to be broken, why weren't people told? Why was the manager not locating the people with strollers and carts who could not easily take the stairs? I find that unacceptable. This store is very poorly run and I will never go back. This was my go-to Kohl's. Not anymore. I'm done.