The Home Depot

My husband and I went to the Kalispell store on Wednesday September 2 to buy several gallons of paint. The young man behind the counter, who was all alone and very busy was outstanding!nEven though he was inundated with orders, ( he said there we 8 ahead of us) he was happy and in “ I can do anything mode”.nNo deep sighs, no eye rolls, or whining, just a getter done attitude. It was so refreshing and frankly I hope he gets some recognition. Well done!

The staff eventually (reluctantly) price matched Wal-Mart on an item. The effort required to achieve achieve the price match was surprising, especially since Wal-Mart is both an established brick and mortar location and a location is in such close proximity.nnFinding employee help to locate items is challenging.nnChances of employees being able to locate items is lower than expected.nnBest pricing in market on useful tools during specific promotions is actually pretty common - so significant savings is possible on select sale items.

There is NO USTOMER SERVICE at Home Depot....when you TRY to find an employee they have all disappeared! If you even LOOK like you may need help or ask a question they turn away and go elsewhere so they do not have to answer or help! This is particularly frustrating when, I, a female, do need some help finding items that are heavy or something my husband asks me to pick up (and I don't have a clue where to look or way too heavy for me to drag into a cart) Lowe's is much more friendly and helpful-will go there in the future and forget Home Depot!!

Due to all of this craziness in the world, there are three people I would like to be recognized. First is Krista D- ABSOLUTELY AMAZING LADY. She has helped me from day one and always does it with a smile. Thank you so much for all your hard work! Next is OFA Michael S. he jumped in and helped gathered my parts faster than anyone else and was extremely helpful. And last but certainly not least is Amanda P. I cant thank her enough for her quick return process and again does it with a smile. Thanks to all of you for all you do and I hope these three people get recognized for there hard work and excellent customer service.

Do not order anything to be delivered from Home Depot Kalispell!nLast year I ordered a lot of materials to build a new deck for our home. The first delivery came on time, but I was shorted several boards. Several others were in very bad shape and had to return them. After 3 tries I finally received what I needed, but this was over a span of almost 4 weeks.nnThis year I ordered lattice and other boards to add to the deck. I ordered WOOD redwood lattice and they sent me the plastic BROWN lattice which is not what I asked for. I tried calling several times, but always got hung up on. I had to go to the store at the pro desk to ask when I'll be receiving the proper lattice. Twice. They promised to deliver them, but I never received a phone call and finally, after getting in touch with the manager, it turns out they had been out of stock. The first time they promised to deliver the proper lattice, it never arrived and no phone call. The second time they were supposed to deliver on a Wednesday, again, no delivery and no call. Finally, the manager called Friday, said they still don't have it in stock and won't be able to deliver it. I cancelled the order.nnIt is appalling that with a simple request of materials they repeatedly refuse to DO THEIR JOB. When I spoke to the reps at the pro desk, he was frustrated because this is apparently a constant problem.nnManagers at Home Depot. You obviously don't seem to care about doing your jobs. It's not rocket science. If this was a one off, I can see once in awhile having issues, but this is a constant problem with Home Depot. Their wood is also consistently warped, cracked or just in poor quality. I do NOT endorse using Home Depot for your lumbar needs.