CubeSmart Self Storage

Great facilities and service! Leroy was extremely helpful and made the whole process painless. He also went out of his way to call me when I forgot to cancel my unit.

Clean, secure, employees reminded people to wear masks, friendly staff, noticed my lock was gone and proactively called to check, then closed account for me. Very easy to deal with all around

In my opinion, this specific facility was managed unprofessionally and incompetently. What was supposed to be a convenient storage option to make my life easier, turned out to be an arduous and time consuming disaster. Also, I stored my belongings in this facility for a number of years, so this was not a one-time occurrence nor limited scope of experience. To begin, their online payment processing system failed to auto bill my account, so I had to sign in every month to pay the rental charge. Despite multiple phone calls and emails, this was never resolved, and they stopped responding to my requests, totally ignoring the issue. Second, after my account went into arrears not noticing the auto bill was malfunctioning, the local management team insisted that I travel IN PERSON from out of town during the height of the deadly Covid pandemic to make the past due payment, including steep penalty charges. It took multiple correspondences with the regional supervisor, who finally intervened, allowing me to make a payment over the phone, avoiding any risky travel or in person contact. Third, the facility arbitrarily increased my rent during the middle of the Covid pandemic. That is a commercial decision, but you would think they would try to cut their customers a break during the Covid pandemic, not take advantage of a distressing situation, assuming most people would rather pay the increase versus risk the health consequences of relocating. Finally, I notified the facility via email that I would be moving out by a specific date (I reached my limit, and was completely fed up), to which they never responded. Yet, they still attempted to charge me an additional month of rent, having already received sufficient prior notice that I would be vacating their facility. Unbelievable. To be clear, this is not an indictment of Cubesmart generally, but rather a specific rental location, and it only reflects my personal experience. If I could rate them any lower, I would.

The woman at the front desk was amazing. So helpful and friendly and efficient. We came in not long before closing and she was still so nice and explained everything and showed us the unit and everything we needed to know. Really professional.

I came to this Cube Smart location in search of some information. The store was impeccable and the ladies in the front, Trish and Brenda, were super friendly, professional, and helpful. I highly recommend this location!