T-Mobile

When I bought two phones, the experience went fine. I reluctantly bought one tempered glass from them and they installed it. I was told at the time that replacement was free. Well the tempered glass broke after about 4 months. Went to replace it and then was told that it was only covered if I insured the phone. I never was insuring the phone. I told the original sales person I was declining insurance. She never said the replacement of the tempered glass required insurance on the phone. My wife tried to point this out multiple times in the store without success. Therefore, I am writing this review. I don't like to write negative reviews without discussing with the store first but they wouldn't budge. Poor business practice in my opinion.

Im loving my screen protector from this store a gentleman named chad helped Me find the perfect fit and even put it on my phone for me effortlessly. He was super knowledgeable and nice. Of all the times I’ve dropped my iPhone this screen protector has saved me more times than i can count. This store has amazing customer service and i highly recommend To anyone looking for a great phone provider to go in and join the t mobile family!

easily one of the worst experiences I’ve had between retail and online support. Sean and his co worker were coughing incessantly, and Sean attempted to continually sell me a tablet over the hotspot I wanted. I asked clearly for what I wanted and was given a device that never worked and am now being asked to pay a restocking fee of 60% the devices cost. Terrible representation of what I thought was a great brand.

I went in the store to get my Sprint PIN number reset. Because my phone was broken I could not do it online nor over the phone through customer service. After days of wrangling, customer service sent me to this T-Mobile store. It was still an ordeal because the Sprint/T-Mobile merger is maybe not 100% done yet? Anyway, the customer rep Izzie was terrific! It had been somewhat of a nightmare for me, but she took the problem by the horns and wase a true customer advocate and got the job done. Thanks Izzie, you're the best!

I worked with Sean at Kallispell store he was kind and helpful I went from I phone 5C to I phone Se .it was a good experience!