Safavieh Home Furnishings

When I went furniture shopping today, I did not anticipate being yelled at for asking a question. This is what I experienced from Margaret McSharry, the Head of Design for Safavieh.nnWe recently purchased a condo in the area and were looking to furnish basically the entire thing. I entered this store and no one greeted me. Knowing that I had large purchases to make and would need a lot of assistance, I approached two women talking to each other at the desk. After explaining what we were looking for, one woman gave me her card and said “Well I’ll send you off to explore. If you need anything just ask!” Cool. We were there for about an hour and a half with no further assistance. We were looking at a sectional and were wondering about the sizing options when a man walked by. We asked him about sizing and he answered our questions.nLater, we approached the first lady I talked to at the door with a question about dining room chairs. I said “Can I ask you a quick question?” She raises her voice and says “I don’t know, CAN YOU? You really need to wait for {the other man employee} to help you, since you want to talk to him. You were talking to our other agent... you should have come to me if you had any questions. But yeah I guess I can answer your question, what do you want?”nWHAT DO YOU WANT? I want to spend money in your store?? I said “oh never mind” and she says “okay then” and turns around and walks away.nHer behavior and volume was truly harassment. I assume she didn’t want me talking to the other agent as a commission thing? But no one got commission on a sale that was easily tens of thousands of dollars and I wasted two hours of my life, so I don’t understand what she was trying to accomplish. I was ready to escalate this to a supervisor when I checked the card She gave me and realized SHE was their Head of Design. I cannot fathom why this horrible woman would be in charge of any type of customer relations. It was a really bad look.

Placed an order for a couch on May 30th (during COVID), was promised an expedited delivery (8-12 weeks). After 12 weeks of silence , I reached out to them to learn that the couch won't be ready for another 6 weeks, estimated delivery end of September 2020- almost 18 weeks to get a couch! Had the sales person disclosed that upfront, I would have purchased a couch from Raymond and Flanigan and had it within 3 business days! This is unacceptable!nnGuess what- the couch hasn't been delivered yet and it's 10/1/2020!nApparently it didn't pass the inspection and it wasn't shipped to me... So I've been waiting for my couch for 20!!!! weeks now.... I can not believe that someone has to wait for 20 weeks to get a couch... How is it even possible? VERY VERY VERY UPSET WIT THIS PURCHASE...

I received a damaged coffee table that I paid 1100 for. Eventually the table was repaired. Customer service is not great. I can definitely understand why most people order online instead of going through the store. Wish my experience was better.

I would not purchase from this store. They do not stand behind their product and customer service is poor. Save your money.

Nice place. The clerk of the rugs was rather cold. They ladies of the furniture were pleasant but rugs bright the score down. I still have to go back to purchase but at least they said they could do better on their drastically inflated pricing.