Greenwich Living Antique & Design Center

Last year I consigned  15 pieces of valuable furniture and jewelry to Greenwich living consignment establishment.  The owner, Sam, explained his store's protocol and clarified all of my questions thereby placating all of my concerns.  With some patience and continual communication as items were sold, I was extremely happy with the overall return on these items. I highly recommend this wonderful Establishment.

Great merchandise. Amazing selection. Had an extremely professional and knowledgeable saleswoman who helped me select several great pieces. Very satisfied. Will return for more.

Great place! Cool selection and kind staff

First the positive: this is a massive warehouse filled with an impressive selection of high-end antique home furnishings. We were on the hunt for a new chandelier and were quite happy with the selection on offer. The prices are a bit steep, but on par with other high-end antique dealers in Fairfield and Litchfield counties.nnUnfortunately, we ended up having a very unpleasant experience with the store owner, Sam Pizzichllo; and I’m sorry to say that we will not be doing business with him ever again.nnAfter visiting the store in person, we negotiated with Sam by email. Our communication was very explicit: my very first email included pictures of the chandelier and its dimensions, and subsequent emails detailed the location of the chandelier in the store, the price tag on the item (which we had photographed), and the number of bulbs (which Sam himself provided). After agreeing on a price, Sam said he would have his crew bring the chandelier down, and we arranged for delivery at our expense ($700 for a professional delivery service to crate the chandelier and transport it to our home in Connecticut). Upon receiving the chandelier, we realized that the incorrect chandelier had been sent (a smaller version with fewer arms, different dimensions, and fewer bulbs). We tried to resolve this issue with Sam — both by email and by phone. He was avoidant and combative, refusing to accept any responsibility for the error on his end. He refused to absorb the cost of having the chandelier exchanged for the correct model. He even made up a new price for the chandelier we wanted, which differed by $3000 from the original price listed on the tag and online!nnAfter 37 emails back and forth, a half dozen or so phone calls, and getting my husband (an attorney) involved, Sam finally agreed to exchange the item and refund us $200. We had to rent a moving truck ($150 for the day) and spend 6 hours of our own time transporting a 150-lb chandelier to make things right. Sam finally admitted fault and acknowledged that it was his error AFTER we appeared in person to confront him.nnSam’s behavior in person was also extremely unprofessional. He did not wear a mask or offer to put one on inside the store (although both of us, and all of his employees were doing so). He made a number of inappropriate jokes, including sexist remarks, that only served to aggravate an already unpleasant experience.nnSuffice it to say, we will not back.

BEST OVERALL SHOPPING EXPERIENCE I'VE HAD IN A LONG TIMEnGREAT STAFF AND OWNER COULDNT BE NICERnALSO WHAT AN INCREDIBLE SELECTION.nII HAVE REFERRED ALL MY CLIENTS