Home United States Connecticut Namco Pools

Namco Pools

67 Newtown Rd, Danbury, CT 06810, USA

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Detailed Information

Place Types Furniture store
Address 67 Newtown Rd, Danbury, CT 06810, USA
Coordinate 41.4062748,-73.4155545
Website http://www.namcopool.com/
Rating 3.7
Compound Code CH4M+GQ Danbury, CT, USA

Openning hours

Monday 11:00 AM – 5:00 PM
Tuesday 11:00 AM – 5:00 PM
Wednesday Closed
Thursday 11:00 AM – 5:00 PM
Friday 11:00 AM – 5:00 PM
Saturday 11:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

Photos

Reviews

Peter H (07/20/2020)

Big store. Very nice reps can answer a wide variety of questions. Has all you need for pools to setup, maintain and all the fun stuff too! Kirsten is very knowledgeable and a great help.

Vlad Rod (08/21/2020)

Never had a problem with this location and store. Usually find what i want. It could get pretty pricey but convenient for when u need certain items right away.

Joyce Robbins (08/02/2020)

I truly wish I could give zero stars for the frustrating experience from this company. I have gone from “you are the first in the queue for delivery”, to “the pool is being delivered by 7/27”, to “oops we cannot find your order”. You cannot get someone to answer the phone, the voicemail is full, once you send a message through messenger you are blocked, and emails aren’t answered. Pool was ordered online in early June with a promised in stock shipping date of 7/20. If someone could just tell me the order status and stop with the lies I would be grateful. Disgusting customer service.

Ivan Cabrera (06/06/2020)

The purchase was great and Kira was very helpful and knowledgeable. The pool was delivered a week later as promised, and now has been sitting in our basement for 2 weeks. No one will get back to us on when it will be installed and even after i was given the contractors contact information he informed me that I wasn't on his list yet, and it would be 4 weeks till my pool gets installed after he receives my paperwork. This would make the install 6 weeks when i was promised a week when we purchased the pool. The lack of response and communication has been frustrating. I was told that someone would get back to me 3 days ago, and still no response.

Janet N (06/10/2020)

If I could give NO STARS I WOULD!! TERRIBLE!!! I placed an order for a pool on 5/19/2020 with the store since I was told store orders were prioritized over online orders. I went with a smaller size pool than I originally wanted because I was told the smaller pool was IN STOCK AND WOULD SHIP IN 10-14 BUSINESS DAYS. I called the store twice this past week to inquire as to where my pool was and still have not received a phone call back. You cannot get any answer on the customer service line, after holding for 27 minutes it disconnects you, the voicemail is full, if you email customer service you get an auto reply stating it will take 5-7 days for a response! Today I received an email stating that my pool would not ship until JULY 20-24!!! How does an IN STOCK AND READY TO SHIP POOL SUDDENLY BECOME A 2 MONTH WAIT??? AWFUL WAY TO DO BUSINESS!! I WILL BE CANCELING MY ORDER AS SOON AS SOMEONE ANSWERS A PHONE, A PHONE CALL, OR AN EMAIL! Summer will be over by the time my pool arrives.

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