AT&T Store

Good location. I was helped by employee ZACK. Very pleasant, knowledgeable, and helpful. GOD BLESS ALL

I only deal with Zac the manager awesome guy and very helpful never have to wait long when he is there

I needed to get a new phone. Didn't have what I wanted in stock so I had to order it. Looks like it's only going to take a day to get here. Good experience so far. Will update when I have to transfer all my information over to the new phone.

Lack professionalism and ownership. They won't follow up with what is promised or take ownership or apologize for errors and how they affected you or took up your time. We were promised $150 credit per line from switching from Verizon. This was confirmed at least three times before switching. They kept putting us off telling us it could take up to three months. Finally after 3 months they said they would look into it and supposedly emailed someone higher up who just would never email them back. They would never follow up/reach out to us. I had to be the one to consistently contact them to see if there was an update, even stopped in the store twice. After more than a dozen times (this is after the 3 months) contacting them and the main At&T customer service line someone finally told us that promotion was for businesses only but they would see what they could do about making it right. I contact every week for a few weeks after that but gave up because they never had an update and the higher up never got back to them. I wouldn't have persistent so long as all I was looking for was some ownership and an apology like hey we offered a promotion we weren't supposed to. But alas it took almost 6 months for them to say they promotion they offered us was just for businesses and we were basically tough out of luck. I realized they were never going to own up, apologize or make it right so I quit. But I would not recommend them on behalf of business ethics and customer service. That goes for the main company as well because they were contact numerous times as well and surely one of them could've seen the error and told us them too or offered to make up for the promotion that was offered but not delivered. Sadly I've seen numerous cases of this on At&Ts main website forum.

Jennifer in the Somerset office helped us get the phones we wanted and it was a Great experience