Sleep Number

We bought a sleep number bed and we don't like it that much. We are trying to exchange it for something with more cushion so it doesn't feel like sleeping on a camping mat, but they keep saying they are working on processing it. We have been in to talk to them in the store three times and they haven't given us a direct answer. My husband went in a fourth time and they said to call customer service directly. They could have said that the first time. Now it's been a month and we get to sit on hold with customer service.nnUpdate: Customer service was really great. Mia was our agent and she went above and beyond to help us out. Apparently you can't exchange things from the store you have to call customer service. We are getting our new version in a few weeks and hopefully it will be great.nnCaution: You can NOT return the base that the mattress comes on. When we tried to do that they said they only return the top mattress. We paid $8,000 for the bed, but they were only going to return $2,000 because the base is non-refundable and there were lots of extra charges and special sheets and things. I think that is kind of sneaky. They advertise a free trial that actually costs $6,000. So don't buy unless you have actually slept on a sleep number bed in a hotel or something and you know that you like a sleep number bed. Otherwise it is a really expensive mistake.

We were able to get an appt & have a good, clean, & safe sale presentation. Looking forward to our new bed.

We decided to try out sleep number knowing that we had 100 days to try things out. After a few weeks my wife and I just didn't feel like sleep number fit what we wanted in a mattress. We decided to return the bed, but found out the $4000 dollar base was nonrefundable! I wish I would have known that up front. Then rather than eat the $4000 we decided maybe we could upgrade the mattress. We worked with the store and the personell there led us to believe we could upgrade with the promotion they were currently running since it was within 30 days of when we first purchased the mattress. They printed out a price quote and told us they would run it through customer service. I asked if I should call customer service directly and was told no. The store never followed up on this. I called and went into the store on several occasions. They never returned calls and never answered their phone. When I went in I was reassured that they were taking care of it. After 3 weeks I called customer service directly and was told they could upgrade, but we had missed the promotion and now the upgrade would cost us an extra $2000! I was incensed. We explained things to customer service and they did finally agree to not charge us extra to get into the promotional bed, although originally it looked like we were going to get she money back. Right now I'm not a huge fan of the bed in sleeping in. It feels like an air mattress. Also, sex is weird in this bed. Obviously can't try that one out in the store, so it would have been nice to know what my real return options were up front.

Very knowledgeable, helpful and polite. Got a great deal! Thank you!

Brad was very patient with all of our questions. Can't say enough good things about his help selecting our bed.