Ashley HomeStore

Salesman Brody, was Professional, friendly, and knowledgeable. Other staff members were polite as well. Honest about delivery time frames. [>>>edited/updated] We got our table today within delivery window. The table actually came polished!!! WOW! Quick delivery; they were in and out within 6 min give or take. Thoroughly satisfied with the whole process. Thanks Ashley Team.

DO NOT buy your furniture from here!!! I ordered couches on October 17 and we were told 3-6 weeks. I called about a week ago because I hadn’t heard anything from them, the lady I spoke with said they’d most likely be here sometime the first week of December. (which is now - 7 weeks!) I had to poke and prod to get information from her at the time, she was very short and unhelpful with her answers. I called again today because my couches are supposed to be here and because again, I haven’t heard a thing from them. The girl I spoke with today had poor customer service skills when speaking on the phone with me and when asked where my couches are said (after putting me on a brief hold without warning me first) “Looks like they’re being pushed back until mid December”. I asked her why and she said one of their trucks was in an accident so it “messed everything up”. If this is truly the case, why on earth wouldn’t you notify customers that their orders would be pushed back? Their communication is TERRIBLE and so is their service. She told me it’ll be two more weeks - that will put us at 9 weeks! (And that’s if they even come by then) They are unapologetic and do nothing to accommodate their costumers when they fail to give good service. We bought a new home and had to buy a couple pieces of new furniture - because Ashley’s was taking so long, we went with other furniture stores to get our other pieces. Everything else we bought came in a timely manner. They say that it’s because of Covid, but I haven’t seen the same for other furniture stores. I will NEVER buy from Ashley again.

Short review: Dishonest and Irresponsible.nnExplanation: The sales-person told me 2-4 weeks max for a specific couch delivery when we went in to the store, even with Covid in mind, so we paid upfront.nnAt 4 weeks I had to call them and they told me 2 more weeks. At 6 weeks I had to call and they told me 1-2 more weeks.n“To make it right” they offered free delivery when it showed up at 7.5 weeks, but they couldn’t tell me when they would bring it. AND because “I got such a great deal” (they just matched the price at Wilson Bates) they couldn’t do anything else to make it right.nAt this point I had lost all confidence in their integrity, so I went and picked it up myself.nnThey have yet to make it right in any way. So I will be taking my business elsewhere, and sending everyone I know elsewhere as well.

Allie is AMAZING! So helpful. She always gets me exactly what I need at the best price possible..

So grateful for the staff here at Ashley in twin falls! Everyone is so nice and determined to make the furniture buying experience a stress free one. Jessie is our go-to sales person and he always goes above and beyond to take care of us.