Wilson-Bates Appliance & Furniture SuperStore - Twin Falls, ID

We came in to buy couches, the store was BUSY! Jeanne approached us and asked if we needed any help, but we wanted to just look around. She wasn’t pushy at all. Once we made our decision she was busy with another customer, but she made sure to let us know she saw us and would get to us shortly.nnWe left and got dinner and then came back. Jeanne was free to help and she did so much more than that! Our indecisiveness on what we wanted caused us to stay after hours. She never made us feel like a burden and was so helpful the entire process. Mind you, my man and I were crabby, stressed and just over house shopping. She just kept a smile on her face. She thanked us multiple times. The sweetest lady!nnWe were in a rush to get our couches so she made sure to ask if I minded if she texted me, which is just amazing and convenient. So much more personable and caring. I think that is GREAT customer service. She checked in with me multiple times to reiterate that our shipping wasn’t delayed and it would be on time with the schedule because I’m a worry wart. Her service far exceeds my expectations and she deserves to be recognized. She went ABOVE & BEYOND for us. When I told her that, she replied with, “I am just doing my job & getting you taken care of.” But she did so much more for that. Best customer service I’ve received in Twin Falls, hands down! For any future household furniture needs I will make sure to go in and see her! She’s a 5 star rating from me! Adore her!!

GREAT SERVICE! Saleswoman, Amy was fantastic. We were able to get our NICE couches that were actually MADE IN AMERICA! Incredible!!!!!!!

Great place to buy furniture! Affordable as well went in for a bed got it same day

Excellent customer service! We got helped right away with picking out our new fridge and got financed in minutes.

Ordered a couch & a recliner, they gave us a date of 8/27 to be delivered. Only got the couch and when called, Brenda the “manager” was rude and said we weren’t first in line. So someone else received our recliner and now we’re waiting 2 months. Also was not considerate when talking about loaner options. Would not buy from them again.