Costco Wholesale

My family and I love Costco. We have been members for as long as I can remember. I have to say though, my most recent experience was anything but acceptable. I have never had to exchange/return something to Costco, so I was unaware that you are supposed to go to the membership desk before you go into the actual shopping part of the store. I needed to return a heating blanket my mom bought me as a gift that didn’t work. I went into the shopping part of the store hoping to find the same blanket and make an exchange. I didn’t find the blanket, so I asked an employee where I could go to return it. He immediately accused me of stealing. I told him my parents had the receipt and were on the way if he wanted to make sure the item was purchased. He then made me follow him to the front and asked another employee if they had seen me come in with the blanket. This other employee then accused me of stealing as well. This employee didn’t even bother to check my Costco card when I had come in because he was too busy chatting with some people he clearly knew, so he most likely didn’t see me. My parents showed up at this point and showed them the receipt. With no apology, we were told we could go return the item and weren’t even returned the full amount my mom had paid for the blanket. Unacceptable.

They have so much for so little

Employees are so nice. I miss the samples though but great service in every department. Quick checkout lines in the main warehouse and snack bar. The Optical Dept is good too.... sometimes they take awhile but they are all nice and it goes a long way these days!!!

Love the cheap gas, and free samples. Sadly covid has minimized the available options to choose from for samples. Once in a while though they bust out the pandas (you know the chocolate filled ones) and it's the best.

Always a pleasure