iSource

I had a great experience too! I dropped my phone in water and these guys were able to diagnosis and confirm that I needed a new phone. They didn’t charge me anything for opening it up and taking a look.

When I dropped off the laptop I explained that it was a work computer and asked the estimate on how long the repair would take, as I would not be able to work while the computer was in for repair. They said they could have it repaired in 1-2 days (which is pretty good). So, I decided to have the laptop repaired at iSource. I called the day that I expected the laptop to be repaired by, to confirm that I could come pick it up, and instead they told me they hadn’t even ordered the part. They had ran into an issue that I need to disable ICould - Find My and needed the password before ordering the part.nnIn future, when you run into an issue, you should call the customer, instead of them having to call and check in on you. Especially when they need the laptop back fast. And, when they call to check on the status, you shouldn’t get defensive. You should just apologize and say you made a mistake and explain what you will do to get their laptop back to them as fast as possible.nnThat said, the repair itself appears to have been well done. And, sending the laptop to Apple would have been a two week repair vs. iSource doing it in four days.nnOriginally, the review was one star, but it has since been increased to three because they called to apologize and talk through how they could improve in future. I don't like leaving negative reviews and the easiest way to avoid this is to keep the customer informed when you run into issues.nnBottomline: Would I take my computer back to iSource for warranty work? Yes, I probably would.

Good business that does their best to satisfy the needs of every customer. Originally I was frustrated because of the long turn around time but later learned that it was because Apple was not getting back to them on the repair or parts they needed. They do their best to do things as fast as possible and with patience and understanding, they will be able to fix your electronics

Over the Summer, I had an issue with my Apple Watch. They weren't able to do anything about it, but I left with them to send off to Apple. As soon as the Apple Watch arrived at the store, they let me know. Great service and always willing to help.

My Mac Pro was having issues so I called these guys at Apple's recommendation....they are an authorized repair center. I primarily worked with Devon (SP?) and could not be more pleased with my experience. He was friendly, professional and prompt. I will continue to support this business via new Apple product purchases and any repair work that needs to be done. Very happy with these guys.