Verizon Authorized Retailer – GoWireless

When I went into the store to ask a few questions there were only two people in that store who were meeting with the store employee. The manager asked what he could do for me and I said I was thinking of getting a new iPhone 12 Pro.nnI was there to figure out if there were any new deals like I had heard on the news. I asked if getting on an unlimited family plan that was already in existence was possible and if there were any deals for that kind of scenario.nnHe said yes and that he couldn’t give me ANY specifics or EXAMPLES without the family information and pins...Not even a price range of what people in the past have done or deals that were current. I didn’t hear a single number from the guy. So that’s about as far as I got with it. He answered a couple other questions about buying a phone from Verizon, but didn’t mention price ranges or trade in option values.nn(at this point I felt like I was pulling teeth like to I really have to ask a question for each spec and detail? If your a salesmen then make your pitch!)nnquite frankly, he didn’t want to work with me or even mention price ranges, prices, phone options, apparently I should’ve known everything and been able to quickly come up with the right questions already. I should’ve been the expert not him.nnI can tell when someone is in a rush. It didn’t feel like a friendly atmosphere, just felt like car dealership with someone trying to get money. As soon as it seemed like he might not get any money out of me his tone and bluntness seemed to overpower my desire to look into buying a phone any further. He probably should’ve just let the other guy get finished so that he could address my questions.nnBottom line if your in a rush don’t talk to your potential customers because we don’t like to be an inconvenience. I’m sorry I ever set foot in there. It’s the second time I’ve tried to express interest in that particular store into getting on with Verizon and once again they sent me the other direction. Fool me twice I guess.nnGo to Idaho falls or somewhere else, you’ll at least probably hear about some options not just an “I can’t do anything for you” attitude.nnI’ll certainly be looking for a different store, but I’m never coming here again.nnTrue story: my brother wanted a Tesla and had the money to do it; they were in a rush too when he showed up and because he was young didn’t even want to let him test drive or give him much thought; we all knew he went in there fully ready to make the trade in and the buy. Because of the service though he came home with the intent to never think of Tesla again. Service matters.

I won't go back. I've bought a couple phones at that store for a for the last few years, including less than 2 weeks ago. I've had good service there, but I was sent out the door twice in a weeks time, and told by Dalton to call customer service. Regardless of me or my phone issues, customer service isn't a department, it's a function. A function of the employees that sell phones. In the end, it came down to verifying who I am. Spending a thousand dollars, and 1 1/2 hours, inside this store a week earlier, and physically having my social security card, medical/cpr card, 4 credit cards and all my verizon paperwork(from a good guy named Dallen from this store!) wasn't enough. So now you can verify me online. I'm John and I wanted help.

Dalton was amazing and helped us through the process. Very professional and personable! Grateful for his help in getting me set up with a new phone!

I bought a screen protector was never told about purchasing the warranty on it. had the Verizon employee install it by the night it was coming off. I drive truck over the road so the next Saturday I was home and went in there and they told me I had to buy a new one because I didn't buy the warranty I didn't know existed and the employee that put it on apparently doesn't work there anymore so basically I'm SOL. Won't be going there again

I had an extremely smooth and pleasant experience. Jeremy, and Jamie were very helpful. I could tell they really we looking for ways I could save. As well as making my experience upgrading my phone as easy as possible!