Runge Furniture

We got a great couch, and Runge sold us an additional warranty that protected the fabric for 7 years. Within a year, a spring fell out of the bottom of the couch. We called Runge multiple times, and never got a return call. We went into the store, and still nothing. After months of trying to get a response, we gave up trying.nnAfter 4 years, the “leather” began to crack. We immediately called Runge. Again, nothing. We went into the store and were told we needed to call the 800 number for the company that managed the fabric policy. We did, and submitted all of the paperwork. After that company confirmed they had our claim, we heard nothing. Phone calls to that company went unanswered. Voicemails and emails were not returned.nnWe called Runge back, as we didn’t know what else to do. They told us it wasn’t their policy and there was nothing they could do - even though they sold it to us!nnWe have owned the couch for 6 years. It is literally falling apart at the seams and they won’t do anything about it.nnI am the 5th generation to live in Coeur d'Alene. I try to support local business whenever I can. I will NEVER buy from a Runge again.

Love looking at, and testing the variety of furniture in the store. I always seem to find what I need.

I have gone to Runge for years. They have always taken time to help me figure out what is the best fit for what I am looking for. The financing department is great at helping you get what you need with payments you can afford.

Purchased a bed from them and a year later had to return it as it was defective. They came out right away did determine that it was in fact defective. Went back into a store and found a new mattress and paid an extra $700 for the new mattress. I was told in store that it would take two weeks to receive it. After two weeks I called the store and when I asked about my mattress and that I was told it would be delivered in two weeks, the lady on the phone laughed and said “who told you that?” When I said the sales lady did, she snapped back, “that just isn’t true”. So fine, I was told it would be in on the 12 of October. I waited until the 12th and didn’t hear from them, so I called on the 13th and sure enough it was there. I wonder how long it would have taken if I didn’t call. Fast forward to the 16th. I receive an envelope in the mail and it is an invoice for $40 for the sales tax that they forgot to charge me over a month ago. So I call the store and the same snarky condescending women answered. I told her that I received an invoice and didn’t feel that was very good customer service to be sending me an invoice for sales tax that they forgot to charge me in store over a month ago after they sold me a mattress I had to return because of the terrible quality, then being told a delivery time that was untrue and paying $700 more for a different mattress. I asked if it seemed reasonable to be sending me an invoice after all the hoops I’ve had to jump through. She just laughed at me again and said “yeah well you owe it”. I get it, I do. But the fact that the complete lack of customer service was completely lacking from every situation is absolutely baffling. I work in a customer service industry and deal with thousands of people a month. I have never been spoken to like this before and Rungee should be ashamed of her actions and complete lack of owning their mistakes. I am disgusted by you.

We bought! Nice salesman, good price and free delivery over $500. Thanks