The Home Depot

It's a Home Depot.

Want to give props to the tool rental dept.nnLast weekend I needed to move a pretty sizeable piece of furniture, but despite my best measuring, there was ultimately no way I was able to fit it in our SUV. My wife tried to call U-Haul to rent a truck or van, but was on hold for more than a half hour.nnI called the Home Depot in Eagle and connected with Joey immediately. He hooked me up with a van. We got the furniture moved ... And best of all, the van rental was less than half what it would have cost through U-Haul.nnJoey (in tool rental) was super helpful and was able get me out of a bind quickly and easily. Hope his boss sees this.

My wife and I recently purchased some Trex decking material from the Home Depot store in Eagle, Idaho. The store did not have the product we wanted in store but they assured they could get what we wanted within 2 weeks. We placed the order and agreed to the price and delivery date. The afternoon of the day the product was to be delivered, we contacted Home Depot and inquired about the delivery. The person we were working with said she would look into the delivery. About 2 hours later, we received a call from her explaining that the material was no longer available. She said she had found us some alternative materials but they were longer boards and would cost more. We felt hoodwinked and in a corner. We went to Home Depot and met with the person we were working with. We negotiated a new price and agreed to a new delivery date. The new delivery date was very important as we had an out of town vacation planned. While we were out of state on our vacation, Home Depot tried to deliver the materials. We had to reject the delivery and once again reschedule the delivery. We finally received the material ordered, one month late and at an increased cost. Home Depot is great at providing materials they stock but they suck at ordering and delivering special materials. I could never ever recommend anyone go through Home Depot if ordering or delivery is desired or required.

I work at the Eagle Home Depot currently. It's a family. We try everyday to meet and exceed customer's needs. Some days we do and some we don't. Usually not for lack of trying. I love where I work. We strive for a clean store and try to keep it well stocked. Covid-19 is making that a bit tough but we are trying. I like to think we are a teaching store. We are all always learning to do things better and be better ourselves. If you get an amazing employee let management know. Employees get rewards for good customer service but if you get one that isn't let them know that too. Surveys are always checked so do those too. Me personally if you don't feel satisfied I want to know. It's the only way to grow and that goes for others too.

The staff is very helpful, the price of the moving boxes I wanted was amazingly low compared to moving companies I called. I had my own mask but if I didn't they had them for free. Shows a sign of commitment to safety that is lacking elsewhere.