T-Mobile

My mom and I went in the day before Thanksgiving, and before Black Friday, to see phone options as I was currently under Sprint which was bought but T-Mobile. Brad, the store manager, went ABOVE and BEYOND in explaining the process of transitioning from Sprint to T-Mobile. He made the entire experience enjoyable while helping us and other customers in the store. We were in and out with brand new phones and service within an hour and a half. Beyond impressed with the service of this store and would 100% recommend to anyone! I would ask for Brad in a heartbeat to get the best service and knowledge when it comes to this!

Best Tmobile location by far! Over the years I've been to them all. Note each one appears to be independent of the others. Was in here today after literally walking out of the Eagle location the manager we worked with claimed he couldn't do what we needed without a ton of charges added. Came in here and Brad and Shelbie HOOKED US UP! Not only did my daughter get her phone replaced with what she wanted but they helped us with other programs and options I didn't even know existed! They looked into everything for us, were kind, funny, knowledgeable, and fast! 40 minutes in the other store walked out empty handed. 20 minutes with Shelbie and Brad I even got a brand new phone, teen got one she can exchange for something else in 90 days for no cost if her mind changes, they handled an insurance claim for my old phone, set everything up super quick and best part EVERZ my bill stays the exact same! Do yourself a favor go check them out! Promise you won't be disappointed!

Have been a long time customer of T-Mobile! I come in to the Glenwood store to see Brad and his team. Every customer is treated as The VIP customer! They have customer service down to an art form! They answer each and every question about any device, upgrade or service. I love all knowledge. If someone doesn’t know something, they look it up on the spot; but you never leave the store without knowing! They make changing service or buying a new device a seamless transition all in a fun and professional atmosphere. Brad, thanks for all the hard work! I will be back!

I went in to change my service from cricket to T-Mobile thinking I already had it figured out to get the best deal. I was tired and cranky from work and had to keep my patience in check when I was told that my combo of a plan and phone wouldn’t work. Then came Shelbie, she had a way of explaining how the plans worked that left my cranky behind. Shelbie took the time needed to answer all my questions and made suggestions that were in my favor. Caring about the customer and taking pride in one’s job is a rarity these days. #thankyouShelbie #thankyouT-Mobilecrew. I left there with a better deal than I was expecting when I walked in. The whole crew in there that day was helpful and friendly. #Ineedanotherrowofstarsfora10

Very happy with the T-Mobile store on Glenwood and State Street. Amanda and Nate went above and beyond and gave great service. We changed over from Sprint and have been very happy with the quality of the reception and the service that we got at the store.