Furniture Mecca

Great style in furniture

My family and I are longtime customers of Furniture Mecca. We have ordered a considerable about of furniture from you guys over the years.nMost recently, I ordered a queen bed and mattress and box spring for my son. Everything was great in the store but the delivery process was horrible.nThe driver didn’t have a mask on and he was very rude.nIt was my understanding that the furniture was to be taken to the room it was going to be in. The driver refused to take it to the room! The one young man working with him had taken the box spring up to the room , when the driver told him not to take anything else up! I tried to explain to him that i was told they would take the items to the room where they belonged. He said no he wasn’t going to do that!nHe also forgot to bring my mattress,   when I tried to inform him of it , he very rudely said “i ain’t got time” and walked out of the house.nAfter repeated calls back and forth with the Upper Darby store where i purchased the items and the warehouse i was told he would  bring the mattress, and take the it and the furniture up to the room. He eventually brought the mattress yet he still refused to take it up stairs. Again he stormed out of my house saying he didn’t have time for this. The mattress he brought was supposed to be new yet the plastic was torn half off.nAgain we were back and forth with the store and the warehouse because of this mans rudeness and refusal to do his job. We spoke with a young lady from the warehouse on the phone who apologized for this mans behavior and assured us that someone would be out the next day and they would change out the mattress and take the items upstairs to the room. The same rude employee returned the next day, still refusing to take the items up stairs! He did not have a mask on and was being very belligerent and confrontational . He said he wasn’t taking the mattress back and exchanging it, he was just going to take it in the truck, tape it up and bring it back! How awful!nAt this point i want this guy out of my house!nAgain we are back and forth with the manager of the warehouse who told him while we were on the phone that he had to take the items up to the room and he was to bring another mattress back! Finally he relented!nWhile taking it up he made some disparaging remarks about we caused all this for nothing, that the items weren’t even that heavy! He continued to mumble under his breathe to the point that my dad told him to just shut up and do his job! Enough was enough! He also didn’t have a mask on until we talked to the supervisor and told her that was an issue too. He was yelling and cussing in our home with no mask on in the mist of the coronavirus. Now we all must go and get tested. This  experience was so disturbing  to me and my family that although we have been loyal customers for years we don’t think we will be back.nIf this is how customers are treated by your business and/or outside contractors that you hire this is more than we wish to endure!

Very nice ud83dudc4c helpful first class great customer service and go the extra mile to see you are ok shop

Great place for furniture.. love it.. will go there again..

Adam is amazing he came to my home in all this to make sure I get a good night sleep thanks to him I’m happy.