T-Mobile

I walked into 3 employees and they promptly greeted me. I stepped aside to look at phones on my own, but as soon as I was ready to purchase, they were there to help. The checkout process was quick, with no slow down. They helped me set up the new device and even put the screen protector on, flawlessly. WOW! I ended up leaving the most happy and satisfied I have ever been with T-Mobile and wouldn't even think about going to another location. Special shoutout to Tony for being ready to help, even with all of my confusion.

I walked in to 4 employees having social hour and I was clearly interrupting. No greeting, nothing. When I was finally ready to make a purchase, it took the guy 7 tries to ring me up. No one offers to help as I'm clearly getting annoyed. Then, no one helps me set up the new device or even get the screen protector on. I ended up leaving the most frustrated I have ever been with t-mobile and went to another location where the customer service was fantastic. Save yourself time (it should not take 4 hours to upgrade a phone) and trouble, just go see Zach at the airway heights location!

I cannot say enough wonderful things about the staff at this location! I took part in a promotion and got an upgrade with a new IPhone SE. When I got my phone everything worked...except the phone part. (Go figure.) I took it into this store and was assisted by Paige who took literal hours to help me. First in checking to make sure it wasn’t something we could fix on our own and then on the phone with customer service making sure I got a brand new phone to replace it without being charged to restock, or use the warranty (since it was defective,) and to make sure i still got to keep my promotion. Amazing service and EXACTLY the reason I’ve had T-Mobile for over 15 years. Paige deserves a RAISE! Thanks for your help gurl! ❤ufe0f

I went in a couple weeks ago to ask questions about possibly switching, the person that helped me was so patient and kind and answered all of my questions. I would recommend this store over going online, they have outstanding customer service!

Excellent store the people are friendly. I think you will appreciate your experience