The Brick

Bad! Bad! Bad! Find a place where they respect you!nnCustomer service 1/10nAbility to screw you over 10/10nnThe sales consultant was really professional at first, but when we had a bit more questions as usual, we felt it he was loosing interest in us. As soon as we moved to the cheaper units, he's original enthusiastic approach died out completely.nWe have found a unit. We wanted to buy two, didn't negotiated so he can have his commission for that 15 minutes he spent with us.nHe said the units are out until the end of the month.nHe asked for a deposit, I said call me when it's here and I give you the full payment over the phone. I asked if that's okay? He said yes, than we moved on.nNow it's getting close to the end of the month and the chairs are for my parents, they have some painful back issues so they were looking forward to the new chairs, that they found extremely comfortable and it would release them fro. The pain that the old chairs are causing.nSo I call in, and a very lovely lady picked up the phone(shes the manager) , she was professional and kind, (kudos to her) , but she had to deliver bad news. Her colleague did not even left a note about our conversation, so those chairs are not coming.nWe have to go for a hunt again and waist more and more time in different furniture outlets.nSo my advice to you:n-Avoid this store, you can see I'm not the first 1 star review.n-If your sales professional start to loose interest in you, just walk away, he/she doesn't respect you and he/she does not deserve your business.

Raymond was absolutely awesome! I highly recommend seeing him if your shopping for anything here. I love the furniture here, the sale was great, the options were great. Everything came on time! Couldn't be happier !

Great experience! I would suggest buying furniture from brick was my right decision . Since I see lot of bad reviews usually I wasn’t feeling comfortable visiting brick but man .it came to positive side . Rep name Raj he was so great and didn’t push us for anything and still we ended up buying everything we wanted and satisfied purchase . Delivery was done before predicted and delivery staff too was nice . Not to forget there furniture is easy to assemble too. I got bed frame , mattresses and couch . Definitely give it a go to brick and try seeing Raj .

Raj at the sumas location helped me and my husband find an amazing new bed! He also was very helpful in getting a good price and some pillows to match.nI highly recommend Raj if you’re shopping at the brick!!!

I was in the Brick Abbotsford Aug 26 2020. I had the pleasure of Raj Puri as my salesman. I was in to purchase a new mattress set. I explained my issues to Raj he took me to the best set for my problems. Raj was very helpful in explaining what different sets were for when asked. When the sale was complete I asked Raj if he had time to answer my questions about TV'S. I ended up getting a new TV as well. At NO time did I feel pressured into either of my purchases. My delivery was Fri 28th. good experience with the driver but his swamper seemed a little cranky. I will be back in the near future to purchase new living room furnature. I highly recommend the Abbotsford Brick and Raj Puri. Most of my furniture and appliances have been purchased at this store in the past 10+ years. Thank you so much Raj for making my experience memorable. See you soon. Tarla.