Verizon Authorized Retailer - Wireless Zone

Our phone, a year old, quit working. It just stopped, would not turn on, would not charge. We took into the store. For $180 they could replace it there, as we have the protection plan. For $0 we could drive an hour to the closest Apple store or we could call the number he gave us for express service, where they would send us a phone and then we could take into the store and they would set it up. We asked what the process would be to call and Chris assured us it would be simple. Five different employees, two phone calls (because the number Chris gave us was not the one we needed) and 3 and a half hours later, we are driving to the Apple store. When I called Chris, he didn’t care. He said he is not a tech, and that is what we need. Apparently for $180 he could be a tech. I have gone to this store numerous times and Chris is never helpful. They did have a woman who was so knowledgeable but she was too knowledgeable and they moved her. Don’t waste your time going here. I’ve been a Verizon customer for over 14 years but I think it is time to look at the competitors as their service has gone downhill. Update: the Apple store couldn’t replace the phone. It was out of warranty and with our Insurance protection plan we had to go through Verizon. They did try to diagnose the phone though and said it would not power on, appeared to be a malfunction and we would need a replacement. So once again I had to call Verizon. This time because we were able to tell them we had been to Apple and what they said, they gave us no run around and we are being shipped a new phone. However, it was more wrong advice we were given from this facility.

Adrienne is the best. I’ve gotten phones from here a few times and she is never pushy and listens to what my needs and wants are to help find a suitable phone. The employees are all very polite and professional and that’s why I will keep coming back.

This place is amazing! Excellent staff always willing to help me out when I have issues. They saved me money on my plan and put discounts on i didnt even know existed! They also showed me some features I didnt know my phone could do! Ill never shop anywhere else. You have a customer for life!

Woukd rank lower if possible. Bought a phone in April. Girl sold us new plan with promises of discounts never gotten and fees never waived plus cheaper bills that actually doubled. Lied when confronted but eventually admitted then pushed off to billing. Wanted to pay off phone that was not the one at the price I chose and she used the money to pay off the wrong one. Paid off so I could move the first of four lines to US MOBILE who is much cheaper, more helpful. Since she put the money to the wrong one (the phone she said was never locked but admitted it was later it as) it would not work. After 4 hours on the phone with corporate most problems were solved and remaining phone paid off which was the one that the money was supposed to have had the first payoff on the first place. Same girl in store also gave us wrong number for insurance to replace defective phone but got the right one from corporate before the call got dropped. At that point had had enough after trying to fix her messes, get credits and unlock phone to go elsewhere. Have to call back to finish soon as the urge to scream passes. After 22 years our business is going elsewhere. Signal sucks anyway. Most times you sound underwater, in air tunnel, in an aviary or pig pen. Seems lots of lies or they don't know what they are doing. Glad to talk to talk to corporate finally. First day was hold then ty for choosing Verizon goodbye with a disconnect no humans. Hard to get a human as well when you call.

This place rocks...I like that I don’t have to drive to Pittsburgh to get an iPhone from the Apple Store. While I know there are some issues with the iphones that may not be able to be solved at Wireless Zone, they try their best before referring you to Apple. Will def be back!