The Exchange

Picked up some Weezer albums, so it Slaps ud83eudd19

I've been shopping at various locations all over Pittsburgh and have yet to be disappointed. This chain is known for phenomenal products, most of the time better than any pricing online, but their customer service is PHENOMENAL. Well done, everyone, you make me want to spend more moeny!!

Went in to sell an Xbox recently as I do not have the time to play anymore. X-box was minimally used, in original packaging, etc. The first girl (short brunette) is awesome! The gentleman however (middle aged man with curly hair) is extremely passive aggressive. The offer was $125 cash or $200 store credit. We chose the cash as I explained to the gentleman that with my lifestyle I just do not have time to commit to video games any longer. This guy had the audacity to say well you could have $200 but here is the $125 since you passed on a very good offer. He actually asked me so many times to accept the trade I had to ask him to relax so I could process a thought! It just hit me differently that I had just explained to him 5 minutes prior that I do not have the time to commit to video games and that was the reason for the acceptance of the cash but it was a very fair offer. The gentleman shrugged us off while he finished the transaction while making remarks that we should accept the cash and buy into other products in the store. The sales rep nonetheless was very pushy, passive aggressive and had very little people skills. I know you probably spend a lot of time inside “gaming” but when you are serving the public you put a smile on, make people feel welcomed and comfortable, and provide a great shopping experience. This gentleman did nothing short of causing tension and uncomfortableness. Outside of him the store is very nice and as I said the short brunette girl (she’s been there for a few years now) is wonderful. Not deterring people from going here but if anything at all try to stay away from the Middle Aged curly haired gentleman with his passive aggressive comments.

The staff is so friendly and always willing to help you find what you need. The store is clean and well organized.

Great vibe. Good people work there. When you are looking for the hard to find, check here