ADT Security Services

I cannot believe this business. Me and my husband decided to get ADT thinking with the higher price that it would be great. I can't believe the installation service and I absolutely can't believe how careless they are of customers.nnSo, we got our installation yesterday , the guy showed up around 9 am (which is fine), when the technician saying it would take around 4 hours (which is also fine). we purchased a video package and the guy tells us the ADT doorbell camera is terrible. tried to talk us into getting a Ring Doorbell instead. first off if I wanted a ring doorbell, I would have ordered one on amazon and installed that myself. but second off if how does a company still trying to sell equipment that doesn't work well, or all the time(like the technician stated)? time for the company to fix the problem instead!! but instead, they just replace it with a different company's equipment. but that's not nearly as bad as my next complaint. so anyway, the technician installed the touch screen thing for the security system and installs the sensors in the windows. He installed the touch screen into an outlet that only works with the light switch. so now for my security system to be Armed, my living room light has to be on!!!! real smart. I DO NOT WANT TO KEEP MY LIGHT ON THROUGH THE NIGHT WHILE I SLEEP OR WHEN I AM AWAY. Then this is the worst part of the story. This technician finishes those and is still to install the porch and rear side camera/doorbell, and he just says that he has to leave and drop off parts somewhere up the street and wont be back no longer than one hour. which I should not have agreed to in the first place. anyway then 1.5 hours pass and my husband calls the technician and no answer. the technician calls back and says that he is on his way back and will be there. My husband asked how long the rest of the installation will be because we had plans to leave a little while after, and the technician said it would only be about an hour. So if that technician would have came back when he said he would be back and finished in an hour we would be able to leave in time. BUT NO! another 45 minutes passed and he was not back and we called back and told him we have to cancel the finish of it and reschedule it. So the tech ended up back to pick up his equipment that he left at my house and said to call him the next day to finish the installation. this technician was acting and looked very strange and our assumption was that this man was intoxicated of some type of drug. i've never witnessed anything like this of somebody who was supposed to be working. I was frightened when this man came back into my house after HE LEFT HIS UNFINISHED WORK FOR ABOUT 2.5 HOURS.nSo then me and my husband called customer service to reschedule for another week and since my installation was NOT finished, we had requested to not get charged of hour monthly payment until it is completely finished.nBUT NO, my bank was charged for a VIDEO package with NO videos.

The worst provider imaginable. Starting the guy came and estroyed my wiring. Some guy learning on the job! Then they would not fix it after calling them back. The panels stopped working after 2 years and they never called me to find out. Last week I took the door monitors off and still no one called me. I will be filing a complaint with the BBB.

Ryan and Justin (installers) met my wife for the install. She was very pleased with their service. They were very knowledgeable about the product and took the time to educate her on how to use it.. Great Service..

The installation Techs were Outstanding!!! They were friendly, courteous, knowledgeable, and answered all of my Questions, which made our customer service experience most enjoyable. We know our home is NOW more safe and secure and THANKS to ADT.

The service was Amazing, Michael did a great job. He did not try to sell me things that I didn't need. The system is working great and is super easy to use and very affordable. I love it!!! I'm in LOVE!