T-Mobile

The staff at this place have truly been wonderful every time I've had to go in for help or with questions. When my phone, out of no where and after only 7 months, started RESTARTING over and over again, I went in to talk to someone. They reset my phone and changed the sim-card to a TMobile card and spent about 35-40 minutes just messing with my phone to try to get it working right again. Staff have been pleasant and patient with me every time I'm there so if you have to go to a TMobile store I would definitely say this is a really good option.

Karen and Alex were very helpful as we purchased our new phones as first time Sprint customers. They answered all our questions, demonstrated our new phones very well for us, and gave us the best plan for us, we feel. The store is neat, toasty warm, well lit and the music is not obnoxious. (Just wish there was a customer bathroom. But Starbucks is 2 doors down). I’d recommend shopping here. Jimmy and Sarah helped us on our initial visit and were also great. Helpful staff!

Sprint Sales Associate - Alex S. provided me with world class customer service to power-up my new Galaxy S - 20 + phone yesterday. Alex took the care and the initiative to ensure that all of my apps were transitioned from my old Galaxy S - 9. I purchased my new cellphone directly from Sprint and brought it in to this Sprint store where Alex executed a flawless start-up. Alex transferred my SD card, helped me to purchase a solid grip case for protection of my new phone; as well as recommended Glass Shield Liquid Screen Protector to better safeguard my new phone. I highly recommend this authorized Sprint retailer and Alex S. as a high quality Sales Associate without reservation.

Karen and Sara helped me set up my phones I ordered online. They were excellent.

DO NOT GO TO THIS SPRINT STORE!nnUpon arrival, the staff here was extremely friendly which was a great sign at first... I purchased my Fiancée and I two apples watches, iPhone XS Max’s, cases, screen protectors, and pop sockets, totaling $1000 dollars. We were led on by the store Manager Sara that our bill would be roughly 170 total for Unlimited with the discounts she were to provided.nnWithin 2 days I received an email from Sprint stating my bill for the month would be $267.51... nearly $100 more then what we were led on to believe.nnWhile my fiancée and I were out shopping we decided to stop at a different Sprint store to see why exactly our bill was no where near what we were promised.nnHe proceeded to print me out an itemized bill and explain that the store manager mislead us, signing us up for the highest unlimited plan available that includes things like Hulu, Spotify, and Tidal. He then mention that they receive quite a few of their customers in their store complaining and it seems as if they only care about commission.nn(When discussing the phone plans with Sara originally, the Banksville Sprint Store Manager, we mentioned that we had all of these included services and that we weren’t looking to pay for services we already have.)nnAfter finishing our conversation with a different Sprint Store Manager we decided to head back to the Banksville Sprint Store to see if our bill could be fixed. Keep in mind that this is 3 days after purchasing the phones and watches. We were told that our two phones that we traded in we’re just shipped to Sprint and that we haven’t received our discounts for them yet. This clearly makes no sense given that the itemized bill had stated that we already receive a discount for the two phones we traded in. The Manager was fairly rude about explaining this and since I was in a rush to get to my second job, I decided to let it go for now and come back another day when I had more time.nnI returned the following day with the itemized bill. The Manager seemed fairly unhappy to see me. When I explained to her everything that should be deducted when switching our plan to the basic unlimited that we originally asked for she had a snarky comment for each and everything I had to say. I mentioned that we would save $20 per line and $5 per watch, totaling $50 dollars on this version of their unlimited plan. I gave her the itemized bill and told her that their were notes from a different store manager that shows what should be deducted.nnWhile over looking the itemized bill she proceeds to tell me that once I pay $267.51 for 3 months my bill will be lowered to roughly $170. ANOTHER LIE! If I were to pay $267.51 for 3 Months that would total $802.53 which is absolutely ridiculous. She then tells me that I will have to pay the $267.51 for this month and that she will change my plan first thing the following day and will follow up with me after via call/text.nn2 Days go by and I haven’t heard from Sara. I return to the store where she is sitting comfortably on her phone with no customers in the store at all. She again doesn’t look happy to see me. She explains that she has been slammed and will change the plan soon. That I will receive a text as soon as it’s changed from Sprint.nnTo sum things up, after making a $1000 dollar purchase which should of been far less, given she billed me for the first month upon receiving the phones and accessories. (Would have saved $100 if I was given the right plan) I now have to pay another extra $100 when my bill is due. I’ve wasted multiple trips to the store to have this corrected just to be met with an attitude and false information.nnClearly, this store and it’s Manager only care about commission, after your initial purchase you can kick rocks.nnIf I could leave them 0 stars I would, 1 star is being generous given the fact that after spending $1000 dollars I can’t even be given DECENT customer service.nnDo NOT go to this store. If they weren’t the only people who could fix my bill I’d of never returned after my initial purchase.