Best Buy

My LG Microwave died on Thanksgiving Day. I’ve had it for less than a year. The manager said that I had to contact LG about the problem. He said that if I did not buy the insurance that his hands were tied. He told me that this was not his choice but his hands were tied. I was never offered any help in contacting LG. I’ve been calling LG for 2 days. I was on hold for 45 minutes and got disconnected. I have called numerous times only to be told that there was no one to help me and I had to call back later. Then the line went dead. I will never buy anything at Best Buy. I will buy from local appliance stores. They care about their customers and will help with problems when the product is still under warranty. Make sure to factor in the high price of insurance before you are lured into buying anything from Best Buy because even if the product is still under warranty Best Buy will not help you with anything. You will be at the mercy of the huge multi-national manufacturers.

When VZW sends you elsewhere to get a new phone because they have none you want in-stock what better place than down the road to BB?nPhones are available there and no matter who your carrier is, they can hook you up.nWait time very minimal, service exceeded expectations, given a better deal than my carrier could or would provide.

Fast service, excellent Covid precautions!

Waited for someone to help me no one ever showed up to help so I left

I want to acknowledge an employee that had assisted me at the McKnight store in Pittsburgh, Pa. The employee’s name was Nick. I had asked for assistance with a case for my cellphone. Not only did he help me with confirming the correct case, but also wiped my phone down and then put my phone into the phone case. Excellent customer service!! Above an beyond. Also, I wish I would have gotten the female employees’s name at the entrance. She also was very helpful and polite. 10/29/20 at 130 pm.