T-Mobile

I was dismayed by the treatment I received at my local T-Mobile store let me start by saying that I have never had a bad experience with the previous employees at this location. I was greeted upon entering the store and asked so I could be helped. I told the agent I needed a replacement screen for my phone he asked me what kind of phone I had And I told him I had the LG Stylo 5. he removed the old screen protector before checking to see if they had the correct replacement. He began the process of replacing my screen while he was continually distracted by the football game on the television monitor behind him. I noticed that he had the wrong screen protector and pointed this out to him he then went and checked it to see if they had the correct items in stock. They did not have the correct item and I was told it would have to be ordered. I asked the agent what I was supposed to do to protect my screen until the replacement and he told me that it was not his responsibility and a T-Mobile is not responsible for protecting my screen until I got my replacement. I told the young man that it's not my fault that he took the old screen protector off of my phone before he checked to see if they had the replacement in stock. He told me there was nothing he could do and that I had an attitude when I walked in the store at that point I knew that I was not going to get the answers I needed reported it to the corporate office. And by saying I have been in customer service for over 20 years and have never been treated so poorly at a retail store that I frequent.

Had issue where I accidentally deleted my contacts. Called T mobile tech support which failed to help with their instructions. They also said my local store would not b able to help but I contacted my local store in Avalon anyway. I spoke to Jarad told him of my issue and within 30 seconds of my call and with his instruction I had all my contacts restored. Thank you soo much Jarad you are the best!

Helpful and friendly salesperson. Wide open space for social distancing and masks required.

Don't know why I stay with T-Mobile. Their service is poor in 4 out of 5 stores I have been to in Pittsburgh, PA.nnThe stores are not stocked with items to replace what you need per warranty so you have to come back or in my case, when I fly out of town I have to visit an out of state store.nnWould not recommend this cellular company.

Didn't catch the name of the fellow who helped us, but the customer service was great and he took care of us quickly, efficiently and for the best price possible. Will absolutely be back.