Dillon Carpet and Flooring

Dillon Carpet and Flooring was incredible! We saw their Google reviews and knew it had to be worth it. Well they just left our house today and it beyond what I could have hoped for. From the beginning they were respectful and kind. Since I am 32 weeks pregnant, they offered to come to the house with samples. When they arrived they had masks on and were professionally dressed. Respectful was an understatement. All in all it took about 30 minutes between picking the carpet, writing up the invoice and making the down payment. They found us a date that worked for our schedule (trying to get a bunch of stuff done pre-baby) and were on time or early for every appointment. They just finished our carpet today and they worked very hard to get it done correctly. We had some issues with the concrete underneath and they didn’t complain but just fixed it and made sure it looked perfect. The old carpet was cut up and taped into bundles for our trash to take. They thought of everything. We couldn’t have asked for a better contractor for our basement carpet job. Thank you Dillon Carpet!!

Recently had Dillon Carpet install a new floor in my new kitchen and I can't say enough about how pleased I am with the work! Jim, Patrick and Kathy are so helpful, professional and all around just wonderful to work with! It was exciting to see my floor on your website!! I am certain I wouldn't have gotten this level of service from a big boxstore!! Support your local businesses!! I wouldn't hesitate to go to them for any future flooring needs.

Our experience with Dillon has been wonderful! Our carpet project was so easy from start to finish. The team was very professional and worked very efficiently. Now that the job is complete, our new carpet looks fantastic! Would definitely recommend them to anyone considering a local, family-owned company for flooring.

We ( along with other members of our family ) have always used Dillon carpet & flooring for all of our flooring needs over the years. We have had them install all types of carpet, vinyl and ceramic, plus repeat carpet and Upholstery cleaning - they never fail to come through! Always impeccable service, knowledgeable and trustworthy! We don’t think twice about leaving the door open for them to come in when we are not home to handle business.We recommend them to anyone needing flooring and will continue to do so for years to come!!

It was a pleasure having Dillon Carpet and Flooring redo all of our flooring and carpeting – starting with our first conversations with Kathy at the store on Mt. Royal Boulevard, to bidding farewell to Jim and his son Patrick at the completion of the installation project.nnWe first visited with Kathy in mid-September 2019. We shared our criteria regarding the project, and she was very helpful in choosing product, from several perspectives – appearance, quality, maintenance, and ultimately cost. Kathy provided very good suggestions for carpet options, and helped us decide on vinyl plank for the hard flooring choice. She was also instrumental in getting us close on color for both products.nnAfter a couple of visits to the store, we were ready to have Jim come to the house for measurements and to prepare a bid, given our tentative choice of products (for carpeting and hard flooring). He was also very agreeable to a few additional requirements that we had for the project, including reduction of floor squeaks, add extensions (toes) to the basement steps (which were also newly carpeted), and change the master bath from carpeted to hard surface. Jim’s bid arrived 4 days later, and the bid was competitive. After due consideration, we decided to book our project with Dillon Carpet and Flooring in early October 2019.nnJim and Patrick arrived promptly on November 12, 2019 to start the project, and it was completed on November 20. In all, it took 8 days to refloor approximately 2400 square feet of floor surface. At the end of each day, Jim would specify the areas where he would be working so that we could clear out closets, small items, etc. After that, he and Patrick moved all furniture items, and returned them to their original locations after installing the hard flooring or carpet. Also, 3 toilet removals and resets were included. They always performed a thorough end-of-day clean-up. They were totally professional from start to finish. An example of thoughtful customer service from Dillon – on trash night, Patrick placed a huge amount of the cut and tied old carpet and padding neatly at our curbside for haul-away.nnBut the best part of doing business with Dillon was enjoying the outcome. The overall appearance of the new floor coverings was, as hoped - outstanding. But to go the next step, and see their attention to detail is where you can really appreciate the value that Dillon brings to a project. To name a few things: the layout of the vinyl plank is artistic; Jim went the extra mile to match our base board wood stain for trimming the vinyl plank; the transitions from hard flooring to carpet are first class; and regarding the carpet, the seams are seamless, and stretches and tucks are precise. We could go on, but the installation substantially exceeded expectation. Jim and Patrick are way more than flooring installers, they are craftsmen!nnWe are 100% satisfied, and without hesitation highly recommend Dillon Carpet and Flooring.nnOne additional item. When the project was completed, Jim made it very clear, that if we needed any follow-up work done, to simply contact the office to schedule a return visit at no cost. As it turned out, a couple cosmetic corrections were needed, and true to his word Jim and Patrick came back promptly, and performed the fixes – quickly, efficiently, and with the same attention to detail. Simply awesome!