Staples

I experienced a bit of a debacle with ordering a rug which then had to be returned. Long story short I was supposed to return via Fedex using the label provided. However, the rug did not have any return packaging. Fedex upon seeing my predicament was not particularly helpful and directed me elsewhere and suggested I could mail via UPS and that I needed to wrap the rug. I went to Staples on Penn Avenue as it's my go to for all UPS mail and quick office supplies. It was now 8pm and I was very tired. The staples staff explained that my 'smart label' could not be utilized with UPS. I was so upset after dragging this rug around. A nice young employee, named Nico, was so proactive and really went out of his way to find something that I could use as wrapping. He was so gracious and took the time to help wrap a giant roll of plastic around a rug and tape it down. He helped me carry the rug back to my car which I will again take back to Fed Ex. I was thinking in a world of COVID, people are generally more guarded which is understandable. However, it was so nice to have this nice young man, come up with a creative solution, help me execute it and frankly cheer me up after a very long day. I just hope the Staples managers recognize how awesome Nico is and encourage his excellent interpersonal skills. It's this kind of customer service and support that will have me coming back to Staples.

Nice customer service and clean store. Average prices and inventory stocked.

I have been to this store probably 5 times over the past 2 months and have been consistently pleased with the quality of customer service. The young staff are available and willing to help.

It will probably be better after the lockdown.

Awesome human beings