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Cold Stone Creamery

5800 Forbes Ave, Pittsburgh, PA 15217, USA

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Detailed Information

Place Types Bakery
Address 5800 Forbes Ave, Pittsburgh, PA 15217, USA
Coordinate 40.437885,-79.92285
Website http://www.coldstonecreamery.com/stores/21109
Rating 4.2
Compound Code C3QG+5V Pittsburgh, PA, USA

Openning hours

Monday 11:00 AM – 9:00 PM
Tuesday 11:00 AM – 9:00 PM
Wednesday 11:00 AM – 9:00 PM
Thursday 11:00 AM – 9:00 PM
Friday 11:00 AM – 10:00 PM
Saturday 11:00 AM – 10:00 PM
Sunday 11:00 AM – 9:00 PM

Photos

Reviews

racheal hornyak (06/10/2020)

This experience was absolutely atrocious. I ordered a large round cake from cold stone a week in advanced before I needed the cake for a birthday. My family orders cakes from here every year. On the day I was suppose to pick up the cake someone calls me from cold stone saying the cake was melted and they had to remake it. They had called me thirty minutes before I was going to originally pick it up. Also make it at one location and drive it to the next location. Which I was fine with, another hour of waiting was no big deal. I got there to get it and I was told to wait for “finishing touches”. I waited patiently for it and it came out looking half melted and rushed. (Photos below) First, the colors were wrong and I told the lady this and said she did not have blue. Which I ordered it a week ago and it went through two different locations and both of them didn’t have blue frosting? Second it looked rushed like a 2 year old tried writing the name for the first time. Third, the rest of the Mix-ins were wrong as well. Fourth, I asked the lady of it was a small and she said yes. I stopped and asked why I ordered a large. Then she tried to convince it was a large after already saying it was a small. I basically got a whole different cake then I order for forty dollars and an hour later than I needed it.

Clarence Reed (06/21/2020)

The staff and Manager there was very curtiuos, efficient and superb at mixing your order. Great job ud83dudc4d!

WarriorQueen1993 (06/29/2020)

Today, 06/28/2020, I went into Cold Stone Creamery for the very first time. They were a little backed up, and as the line grew the staff kept kindly apologizing to everyone. All of the staff there were super sweet and friendly - which is a MUST in food service. The ice cream itself was absolutely delicious. Overall a great experience! I don't know the names of anyone who was working there today but I would just like to give a shout out to all of them because they dealt with large orders, picky customers, a long line, and a slew of grubhub orders, all well doing their very best to keep the pandemic policies... and they did it in a friendly and polite way! :)

Sarah (08/11/2020)

One of my mix ins was wrong, but everything else was great. i really appreciated their social distancing and mask protocols.

Kenneth Matteson (09/05/2019)

Loved the location. Service and wait staff very polite, positive, professional, and knowledgeable. For being young, they are well on their way to being on the fast track to promising careers. Store was very clean. All food items were fresh, well served and presented and delicious! Highly recommend for a treat for the kids, date night, or a cold snack on a hot day!

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