Aaron's

My experience this far has been fabulous. I ordered a new sectional on-line and had it delivered today. Delivery was originally scheduled for last Thursday, due to family emergency I needed to reschedule. The woman I spoke to was gracious enough to reschedule my delivery to today, even though they do not normally do deliveries on Monday. I was elated! The delivery team were courteous and took great care not to damage the sofa. I love my new sectional! Very comfortable and seems to be very well constructed.nnThank you Aaron's!

Shannon by far is the worst manager I've ever worked with does everything she can to be rude to whoever she can have worked with her on several occasions and have never had a good experience. Her customer service is definitely fitting to all the other reviews on here. It sucks.

I have been a customer of Aarons for over 10 years at this location, and have never been treated so Rudely, I just recieved a call from the store at 8:15 am on a Saturday (when they open at 10) waking up my 2 year old son and wife to tell me I need to make a payment.... its due today....I had every intention of paying when we woke up and got ready for the day, I told her it was kinda early to be calling and she simply said it was due with no apology at all,, So I hung up on her and will make my payment today ON TIME! And will not be returning u til she has some customer service classes , I have been retail manager for 20 years and would never accept anyone answering the phone or making call to customers with her tone and diminor! PLEASE FIX . if need any help with training I would be happy to offer my assistance and experience!!

This was by far the worst experience I have ever had with any store. Horrible management. I have never been spoken to so rudely by the manager Brandon. I asked for a return call from the general manager Shannon but no calls ever returned. I ordered the furniture on September 17 and the first payment was due on October 1 and still no furniture. I called Shannon after i placed my online order and explained i was buying this furniture for my son who was in the army and she was very kind and said she would do whatever it took to help out since my son was in the military. Yet after all of this i never received one return call. Very disappointing. After Aaron’s rescheduled the delivery last Saturday due to a driver being out i was told they would make special arrangements and have the furniture delivered that following Monday between 5 and 6 and that the driver would wait since my son is in the army and would be there shortly after 5:00 pm. When I called to confirm I spoke with Brandon who was extremely rude and told me that his general manager Shannon said the delivery would be between 4 and 6. I tried to explain what I was told on Saturday by another manager and he said that was not his problem and that it would be delivered between 4 and 6. I called at 6:15 to tell them no one had shown up and Brandon answered and rudely told me that the driver got there at 4:00 and no one was home. He then became nasty with me and told me he was canceling my order. I told him I had made my first payment that was already due and he told me that’s not his problem and good luck getting my money back. I asked him to have his general manager call me and still no return call. That was Monday and I have yet to receive any phone call back from anyone. Corporate was notified and hopefully they will fix the poor management that has obviously been going on for some time given the bad reviews here and on yelp. I have had five separate leases with Aaron’s which were all favorable. I would never lease anything from Aaron’s after such a bad experience in customer service and overall horrible professionalism. It has been a very disappointing experience.

Awful experience! Thank goodness we were able to end our agreement. I would never ever work with this company again. We wasted our time and money dealing with Shannon. She is inappropriate and rude and seems to be the conversation in every review. They don’t do anything! I was promised a refund and it has been almost a month and I’ve not revived anything! I call the store regularly and all she says is she will “look into it” and give me a call. NEVER calls back or even checks on refund. The status has been the same for a month. Something is seriously wrong here. Get it together your managers aren’t doing their job. You are making customers suffer.