Best Buy Mobile - Closed

My husband and I purchased a new Samsung TV in December 2013. The person helping us pushed us to purchase their extended warranty. I asked her why we should and she said because if anything happens to your TV, Best Buy will replaced it free of charge. Well not even 6 months and the TV will not come on. I go in to ask for help thinking maybe someone could give me some advice. The sales person in the TV area just blew me off and sent me to customer service. Customer service said I had to bring in the TV for the Geek Squad to look at. Long story short - DO NOT LISTEN TO ANYTHING THEY TELL YOU WHEN YOU ARE BUYING A PRODUCT. My TV has to be sent out for service even though it will not even turn on. And to top it off it will be 3 to 4 weeks before it is returned. I told them what was told to us when we purchased the TV but it made no difference. We only have the one TV and it was sorry - oh well - nothing I can do! Well I work hard for my money and you can bet BEST BUY will never receive another penny of my money and I will happily tell anyone who listens just how I feel. I feel total cheated!!!!!

After my last encounter with Best Buy service I made a decision not to use their service department ever again. Not only did it take four days to get my computer fixed, they managed to switch the language from English US to English UK. Don't think that's such a big deal? I'm still finding places where I have to change it back to English US and I'm still looking for the place that has to do with email where it hasn't changed and it keeps trying to tell me to change spellings to the UK version. I've had two other techs from other companies try to fix it without success. I use my computer for business and I can't tell you how annoying this entire experience was. Used to have great success with their service but not any more! When I returned with my computer to get them to fix the problem that they created even the person I dealt with was snotty and obviously didn't give a rap and expected me to wait another three days to have it looked at. Having decided that I don't want them touching my computer again, I made the decision not to BUY anything from them again. If they can't service it, why should I buy?

UPDATE:nI'm pleased to write an update for my original review. After submitting a complaint with the Better Business Bureau a Best Buy rep got in touch with me and was able to offer a solution we were happy with. In the end we we're reimbursed for a large chunk, although not all, of the difference to our plan. Although it was a huge hassle and I had to go through multiple people to receive a satisfactory solution, I'm glad that Best Buy as a company was willing to come to a solution that worked with us.nnMy fiancee and I purchased a Spring plan through Best Buy Mobile and it has been a nightmare. When we went in we were dealing directly with the manager and assistant manager who informed us we could get a plan with unlimited calling, data and texting for around $120 a month after taxes and fees because we were eligible for a $19 loyalty credit for each phone we are leasing. When we received our first bill for $160 we were shocked and contacted Sprint to tell them they must have made a mistake.nnOn the contrary, Sprint informed us that the representatives at Best Buy made a mistake by telling us we would receive a $19 credit for each phone we were leasing and that was only for existing Sprint customers, not new ones. Sprint gave us a small credit, enough to cover the charges for two months, despite the fact that it was Best Buy Mobile and not Sprint that made the error.nnWe brought our issues up with the managers at Best Buy Mobile and they have been working with Sprint on a resolution but so far the best they could come up with is a one time $50 credit. When we informed them that was not a satisfactory solution considering we would still be paying nearly an extra $1,000 over the next two years because of misinformation on the part of Best Buy Mobile. The management then offered to work with Sprint to cancel the lease on our phones but informed us we would need to return the phones. This leaves us would leave us with a plan and no phones...this obviously does us ZERO good.nnAs of now, we do not have a resolution and are considering filing a small claim against the company. Personally, since it was Best Buy's mistake, not Sprints, we think Best Buy should pick up the difference, however they seem keen on trying to push Sprint to a resolution.nnBased on my experience I would not recommend doing business with Best Buy Mobile. While we appreciate the management trying to work with us on the situation, it's simply not fair for us to have to pay for their mistake. If the managers don't even know the terms and conditions of the plans they're selling I can't imagine the misinformation the entry level sales reps are giving people. We thought we were getting a great deal at the time but I think we would have been better off going to the carrier directly, even if it meant getting a plan without all the bells and whistles.

Great pit stop while walking through the mall. Gives you a chance to handle the devices and have your questions answered!

These people are worse than car salesmen. When I need help, I will ask. Until that point leave me alone.