U-Haul of Arvada

Bought a used trailer the lights were not working on the trailer after countless attempts at tracing the problem down myself with no success.nSet a appointment with Arvada location and was helped by Casey who was very knowledgeable and found I had a loose ground wire on my trailer..This guy had such a phenomenal attitude and made my my day by getting me back on the road in a timely manner.. 10 Stars ud83cudf1f for Casey.

This was the worst reservation experience I have ever had. The time and location changed the day before the move and the gentleman on the phone was one of the most discourteous people I’ve ever had the displeasure of talking to on the phone. I had to change the location to a location about an hour away so I could get the trailer in time to be there for my movers. That wouldn’t have been a big deal had the gentleman on the phone not been so horrid with me. I do not recommend.

Would’ve left zero stars if I could. The employee Marcus Gonzales totally messed up my reservation and was not only rude but acted like he couldn’t care less when I explained that I had traveled from far away and he had wasted my whole day on a time sensitive situation.completely sucks at his job. I just about taught him the respect his parents failed to teach him.

The readiness and cleanliness of the equipment was fantastic; however, the customer service was very poor amongst the employees thus the 2-star rating. One of the employees was very rude to me so I will no longer use this location for any of my rental needs.

Literally no where to park. When arrived not a single available space so parked in part of lot for trucks, which was quite empty. Just looking to run in for packing supplies. Was told to move despite no where to go. Home depot it is.