Metro by T-Mobile

Signage on store listing hours open, but turned away because they closed an hour earlier. Update your posted hours then! This has happened to me several times. I want to upgrade my phone and every time they are closed early or not open. Using Covid as the excuse... There is no excuse for not updating your posted hours. I gave 3 stars because they were performing good sanitation protocols on everything.

My mom and I have been going through metro for years. We have paid our bill on time every time since we got the account.recently my mother died March 9th. I realize its been 6 months but she's all I had and I really haunt been the same since. I'm admit I'm alot more rude or and quick tempered then I should be. So recently I added 2 new lines and spent almost 500 dollars. Not even a week later I broke my phone. So I went in the Colby branch to add a 5th line and I had my hands full with a few things along with my mask. When I got into the store out of the rain I was in the middle of putting my mask on when the worker very rudely said put on my mask. I apologize and moved on to why I'm in there. I explained what was up and she asked for a phone number and I simply said I dont no m iouy new phone number, the screen wont turn on. She rudely said she can't do anything without a phone number. I said I can give her another number and she was shaking her head and I asked her what was with the attitude as and then I asked her name m. Her response was she is the owner and she doesn't want my business. I apologize and left 10 bucks and said it was for me being rude. Then she said ( I know were the door is, you no 4 by 6 opening. Get out). I apologized again and left her the money. I then went to another store and was going to buy a new phone and was all about ready to go and the employee said she had to call manager about price. And next thing I no the same lady came in and told me into leave that I'm not allowed at any store. I asked her what stores she owned and she wouldn't tell me. I'm an HSBC service tech and a server at restaurants. I money what it's like to deal with rude customer. I did honestly apo5and meant it. I feel this woman has let the position of ownership get to her head and and I really can't wait for other customer she treats bad to put her in her place. She is very large in fact she is obese. So when you see a obese woman in the store know that's her. Hope this helps future people. I am now switching service and I really didn't want to because it still has my mom's number

My boyfriends phone was frozen after doing a software update. We went into the store and asked the girl working if there was anything she could do too help up unfreeze it. This girl (I say girl cause she was literally probably like 16 and had no idea what she was doing) wouldn't even look at his phone and completely blew us off and told us to call metro tech support instead. And so we did, and tech support said they did not deal with those types of things and we needed to go to a metro store and the specialist should know exactly what to do. After explaining our earlier experience they were able to give us simple instructions that fixed his phone. This girl was either just being completely lazy and just didn't want to do her job or she literally just had ZERO ability to do her job, and if that is the case she should definitely not be aloud to run a store by herself. Wasted alot of our time, and we definitely will never go back

Lately they have been closing early and refuse to help people before closing. Yesterday I drove from Monroe to everett to pay my bill and was Rudely turned away at 5:33 PM.

Crystal at the Metro store on Colby and Everett Ave. Is amazing. My boyfriend has been going to this store for years and she has always gone above and beyond to help us when he has some type of phone trouble. Even when we didn't live on this side of town he'd go there to pay his bill. Seeing the same person when you go in each time is a relief, so Thank you Crystal!