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Reviews
Courtney Bastian (06/24/2020)
My mother in law is disabled and asked me to come with her to transfer her account to sprint this week. I was blown away by the professionalism of the sales staff and how personable the girls were with her. They listened to my mother in laws questions and concerns, made realistic recommendations and explained everything step by step. My husband and I will be switching to sprint when he returns from deployment.
James Grantham (07/27/2020)
My girlfriend and I have been in the store a few times the last month and the two women who helped us - amberly and the store manager (abby?) - were so helpful. They were patient and worked with us on some changes to our plan that we were struggling to understand.nnIve been to a bunch of sprint stores in my 15 years with the service and this one has the best people to speak with.nnJim G
M Santiago (10/06/2020)
I got scammed by SPRINT supervisor. Wow, they sold me the S20 G5 and said it cimes with a gift. I saw the gift was a tracker. I said I dont have the need for it. She said take it anyway it comes with it. Then she SECRETLY activated and I am been charge monthly. Now Tmobile has nothing to do with it. So I get charged extra $60 by Tmobile and the camera of the $1,400 S20 ultra phone doesnt work properly. So taken twice with this faulty equipment sold to bring up the numbers.nYes, I have insurance that only sends the phone away and leave you with a lemon phone for another week and welcome to a new company SERVICE WITH A SMILE.nThank you sprint-tmobile
Cody Lee (07/28/2020)
My family had a bad experience at the monroe location 1year ago and came to this location to return our phones. We were met by an awsome woman that took the time to hear us out and went to bat for us to correct the billing. She got us a savings of $90 monthly and even fought to get us bill credits for the previous year. Abby is the store manager here and called me today to check in on her neighbors in monroe. We came by today and she hooked us up with cases and screen protectors. Thank you for changing my mind last year. We are very happy w our home store in Lake Stevens! ud83dudc4d
Brandon Dale (08/24/2020)
Another terrible experience! Don’t believe them when they tell you to add something to your plan to save money. They told me on two separate trips in that if I were to get a sprint drive I would save $30 on my bill no extra fees you just have to have it for 18 months. I get my next bill and $37 more charged. They did this once before so I specifically asked her that this was not going to happen and the manager abby said no, I said are you sure there is no catches and again no not at all you will just save $30 on your bill. Honestly now I have to waste my time and go back and return this thing I didn’t even want to begin with. Just be aware. The manager abby is the real one you have to watch for, she is a true sales women and will con you in a second just to make her sales! She's a fast talker and always has the right come back.
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